Hi,
We made some tests with our One-X Communicator and it has some strange behavior.
I am facing an unexpected Retrieve CTI event from TSAPI in a consult transfer scenario.
As an example:
Customer call Agent#1
Agent#1 put the call on hold and called Agent#2 -consultation
Agent#1...
Hi everyone,
I need your help here.
I have just change the SMGR to new one ( different IP and hostname - different machine ).
The first integration of CS1000 with SGMR was made by other man so I don't know how to do it.
Here I need your help - could you try to help me configure it in my side ...
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