Search results for query: *

Good morning everybody, and Merry Christmas (nearly!) I've had a request come in and it's a bit of a puzzler, so I thought I'd put it your way. I work for a local authority and residential children's homes are among our sites. One of these has asked for a telephone to be provided which needs...

Hi everyone I need a bit of help please with some Avaya scripting syntax. I've had a request to add a queue position announcement to the call queues on one of our AACC lines. I've got an idea on how to achieve it, but it seems very inefficient and I'm thinking there must be a better way...

Hi everyone, happy new year :) Someone in my organisation has discovered that numbers beginning 0808 can't be dialled. I'm in the UK, this is a Freephone number and shouldn't be blocked. Number restrictions aren't something I'm very familiar with, having touched upon it in the past but not...

Hi all More questions, I'm a bit of a regular nuisance lately! I need to find out how many channels are available on an old DASS ISDN30. I can see the DCH numbers under LD 75, but is there a way of seeing how many channels the circuit has, e.g. in the manner that LD 60 allows me to view EURO...

Hi everyone. I've been building ACD sets for years, but (confession time)... I typically copy an existing one. I know I'm not supposed to do this really, though I've never (thankfully) had any issues. I've now come across some ACD sets in a client contact centre which are very untidy and can...

Hi everyone I haven't had to do this for a while, so it's escaping me... How do I print out details concerning DASS ISDN circuits? For example, I've got LD 60 and LD 96 for itesm such as DCHs and loops using EURO ISDN30s. I can't remember the equivalent loads or command for DASS circuits.

Hi everyone Apologies is this is the wrong area of the forum for this post, I took a guess based on some other AACC scripting related posts. Just looking for some clarification on my understanding of global and call variables. I have an application where an integer call variable can have a...

Hi everyone I'm experienced in supporting CS1K based networks, and though I understand much of the administration is the same on an Option 11, I've never actually touched one. I now have a colleague who has come into contact with a site asking for "hands free" capabilities via their Option 11...

Hi all I'm updating some documentation and attempting to match up some detail that's currently spread out. I have 4x MC-32 cards installed. They're all displaying "ITG2". If I stat them under LD 32 then they all show their 32 channels as "(TRK) (IPTN REG)". Meanwhile I have documentation...

Hi everyone This might be a longshot, but worth a try. My organisation has a CS1K based network with AACC and CallPilot in use. We're currently getting rid of CallPilot. Since doing this the Avaya way meant a spending money we don't have (moving to lots of red kit), we innovated a bit and...

Hi everyone. Just a curiosity here... When I print out an inventory it's marked with digits like this at the top: 1 11 2017 1 4 59, 1 11 2017 1 8 27, 1305 The "1 11 2017" looks like the date of course, but what does the rest relate to? For clarity, this is at the top of a sets inventory...

Hi everyone I have a site which might not have VO logout scheduled to take place in the evening. I'm intending to put it in place. I know I can do this via LD 15's VO_ALO commands, but is there a way to actually check if it's in place already or not? Which would show me the time it's set to...

Hi everyone. I'm a very infrequent poster here, though Tek-Tips is one of my 'go to' forums for answers to my questions on a daily basis. This time I thought I'd post a question since I'd like to gain a bit of understanding. Some background - I'm the primary telecoms support analyst for a...

Hi everyone, happy...er...8 day old year! :) Can someone tell me what PUID is and what it does please? I've never come across it before, having worked with large CS1K based telecoms network for about 3 years and simply learnt on the job from other engineers. I've just printed my own TN out...

Hi everyone! :) I hope you're all well. I'm new to the site, but I've been lurking around for a loooong time - this place has already been a godsend over the last few years. I thought it was about time I signed up though. Hopefully I'll be able to get some direct help and possible help...