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Hey Folks Does anyone know how to set up the Ethernet ports for redundancy or what manual it is in ?? I cannot find anything on the web or in the manuals for setting up 2 ports for network redundancy ( In case of a failed ethernet port on the MX controller ) . Also I don't know the name of this...

Hey Folks Does anyone have a bug list for MCD 7.0- fixes ? My bug list refers me to another document instead of listing them under the same 7.0 MCD doc I also have heard that there were CTI fixes in 7.1 but I cannot find them on the release notes for PF as well . On my Notes page :: Fixes...

Hey Folks Does anyone know off the top how many Call Flows are available on the 3300 ICP Virtual ? Researching now but I cannot find any totals as I am reviewing the UC / Voicemail manuals now ... Thx Rich

Greetings All Does anyone know how to log CTI connector issues form PrairieFyre ? I know I cna get the logs off the Local PC's ( No Help LOL ) but was wondering if there is any mechanism on PrairieFyre to log/view events etc . Thanks

Hey Folks Does anyone know how to find the list of scheduled reports that are set up ? I can see the reports but I cannot find the user associated to that report . I want to view the scheduled reports and who they are being sent to but I cannot find any place to view existing reports and...

Hi Folks ! May be a dumb question but I cannot find a solution to this . UCA 6.0.57 MCD 6.0 SP2 When I set up a Menu for a call Flow say digits 1 thru 9 etc . , There is a comment field . When I enter in a comment next to say digit 1 " Customer service Blind Xfer to 8373 " it accepts the...

Greetings Does anyone know how to reset a 5330 back to factory defaults ? Playing around with the easiest way to swap/move/add Users and was wondering if there was a reset code for the telephones . Thanks Rich

Morning all ! Does anyone know how to enable PRI stack or just Simply Q921/Q931 monitoring ? I have 11 Ckt's and would like to be able to monitor them for troubleshooting . I have a bad DID and wanted to trace the inbound call to get some hints on where the issue may be for one ! Thanks ...

Good Morning Does anyone know how to log a tel off and log a tel back in ? I need the codes to log a user off so I can change the ext on that particular tel ( 5330 ) . I know to log in its ### Ext # Any one know an easieri wAy of chanign ext # s? I built a new profile for an ext and...

Good Morning all Does anyone know the codes for logging a tel off ? I know I can use ### ext # to log them back in but I cannot find any codes to log the tel off / out of the system . Thnaks Rich

Hey does anyone recommend a softphone for the 3300 ? I found an 8602 I know we can use the UCA but I do not have any programming info on it as well . The 8602 seems to be ready to install . Not sure of features etc though . Been watching a few of the posts and want to try and set up a...

Hey Guys Is anyone using CTI for integration with sales force ? PrairieFyre 6.0.2.2 has the CTI software loaded and the agents download from this server for any updates via the network updates . We seem to be having issues with Agents CTI connector crashing but when I go to review the logs...

Hi Folks ! Any one ever hear of this before ? When a user on a 5330 E Tel receives a 2nd call , there is no caller id . Is this normal behavior or maybe something else ? We use Salesforce with the CTI connector and when the first call comes in , we recieve caller id and get a screen pop ...

Hi Folks Does anyone have any twinning documentation on how to set up for a 3300 ICP 6.0 SP1 ? It was working but it stopped and I have a feeling its in the COS ... Thx Rich