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I'm temporarily short of C.O lines to use for testing purposes, so I'm trying to use a Compact system's ITA extension to call into another (NEC) telephone system. I've rigged it up, and I can call the other system, and reach the Auto Attendant. However, after I connect, the Compact is not...

I recently did a complete re-initialization/re-install on a Call Pilot 100 VM system and a MICS. I did a pretty standard set-up on both the Call Pilot and the MICS. In accordance with the customers wishes, I set incoming calls to ring DN 221 4 times, then call forward to DN 236 for 4 rings, then...

I've inherited a Compact system. It has 3 C.O lines. I need to set it up (for all lines) to: a) Ring in 3 or 4 times at Reception... extension 21 b) If not answered, then ring in to one or more other extensions I ran into troubleshooting a problem with this type of set-up a long time ago, but...

I had a request last week to replace an Avaya 3740 DECT handset...attached to an Avaya IP system. The local telephone company installed this system a few years ago, but will no longer provide support. Unfortunately, while I'm qualified on a different (hybrid) IP system, and I'm familiar with the...

I have a location that has a Compact system, with 21 telephones. They want to expand into two additional buildings with their data network and telephone system. The furthest building is 300 to 350 yards away. They want to add telephones in each additional building (exact number not determined at...

I have a request from a customer to provide "Bluetooth" headset capability for two or more (NEC) IP4WW-24TXH telephones. Thus far, my research indicates that I could probably use a Plantronics Voyager Legend CS headset, with an electronic hook switch cable instead of a handset lifter. However...

I have a MICS that was originally installed (by someone else) that uses PRI service. There's also a Call Pilot 150 Voice Mail System attached. On this system, the Receptionist (ext 3950) was targeting PRI line 147, which is the published commercial number for this organization. The line did not...

Yesterday, I replaced three DS cards with CID cards in a MICS; running 7.0 software. I reprogrammed the C.O lines (and telephones) to display Caller ID; with "NAMES" to display first. Additionally, I set up Call Logging (with Auto-bumping "ON") on all the telephones, and gave each station some...

I have a MICS that I cannot find the Installer password for. The only password available is the system administrator password. At this time, I need to add some Lines to an existing Line Pool, and can't do it due to password/programming limitations. So I really need to do something about this...

I have a site with an old MICS system. On Friday, I went there to add/assign a voice mail box to a station, but after doing that, I ended up working on a trouble that had (apparently) just started up a couple of hours before I arrived. According to the customer, her phone (extension 101) would...

I finally got around to booting one of my systems up with the old 4.2 software. When the system booted, I did a Startup, and then, when the system said Applying Template, I powered it down. It worked. I was able to successfully reboot with the 7.x software in place of the 4.2. Everything appears...

I'm trying to upgrade a working CICS system from 4.2 software to 7.1. I first powered down, removed the old software, installed the new software, powered up, and waited 20 minutes (actually about 40 minutes). The system would not boot up. Then I tried powering down, opening the cabinet and...

I recently installed a new Compac system, with two new Caller ID Trunk cards. System testing showed that I could pull dial tone on all 6 lines, but line # 1 (only) would not ring in. I suspected that port # 1 on the first trunk card might be bad, so I powered the system down, and switched the...

A few days ago, I logged into a Compact system, equipped with fairly new software, using the config password. I wanted to change the APPEAR AND RING options on two stations. However, when I "showed" a station (any station!) I found that there was no appearance and ring options under LINES. There...

can you remove an old 2.0 software from cics cabinet and stick new 7.1 software in and just reprogram after doing a startup?? if I have to remove plastic from cics where do I find capacitor to short out or drain in order to use new software. Any and all help will be greatly appreciated.

I'm new to this forum, so pardon me if this is the wrong section, or if this is "old hat" to some of you..... I'm attempting to link to a call pilot Voice Mail system from my HP laptop. I'm running Windows 7 on this PC, and I'm using a "known good" crossover cable. However, when I type the Call...