Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. Wilbur Terwilligeroc

    Avaya AACC reporting question for Multimedia agents

    Hi Folks At the moment, our company's telephony team is able to get metrics for how many multimedia calls (email interactions) come into an agent. However, is it possible to determine which agents perform a TERMINATE on those Avaya emails, which will allow is to better know if they have closed...
  2. Wilbur Terwilligeroc

    White noise before playback of recorded name & voicemail greeting

    I support an Avaya CM with Aura Messaging in conjunction with “9611G” IP phones. I got a support ticket from a user who keeps hearing a brief “white noise” type sound immediately before the playback of her voicemail greeting and recorded name. The noise fades away and is gone as soon as she...
  3. Wilbur Terwilligeroc

    Suppressing second automated voicemail greeting in Avaya Aura Messaging

    Hi When a caller is routed to my users' voicemail in Avaya Aura Messaging, their personal greeting is played, asking the caller to leave a message. This is immediately followed by an automated greeting asking the caller to leave a message again, ("Record your message after the tone. When you...

Part and Inventory Search

Back
Top