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  • Users: GGS2006
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  1. GGS2006

    calls are not redirecting to queue agents logged in are in AUX state

    Hi guys, I am new to Avaya. I working on change a group of users from CAG to ACD, so the Supervisor can monitor. I have created the skill, huntgroup, vector and VDN. But i am struck as calls are not redirecting to the queue agents are logged in but AUX state. Was wondering if i should delete...

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