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I am attempting to eliminate an aging SBC between a IPO R11 and firewall. The SIP Trunk provider is pointed to a dedicated public IP which is NATed to the SBC LAN1. I have pointed the ITSP Proxy Address to the SIP provider. In the ARS table, I modified the statements to include my IP address...

Hi all- Looking for some advice for the best way to upgrade IPO 500 from 11 to 12. The current Application server is a Linux based virtual machine. The customer would like to install to Hyper-V platform. I have gone back an forth with Avaya but I am still a unclear. I was thinking i could...

I have a customer with IP Office 11.0 using SIP trunks. A few individuals have 2 phones in their office, a primary and secondary. The secondary phone has bridged line appearances for the primary phone. The secondary phone also has short codes to display the primary phone's direct number. The...

Hi All- have a customer with IPO v1 4.0 with crashed vmpro server. Looking for a vmpro 4.0 download. Your assistance would be appreciated.

Hi All- Looking for dealer in the Boston area that can support Samsung IDCS 100. Any recommendations? Thanks

Hi All - I have a customer on IPO 9.0 with Contact Recorder. I would like to upgrade to 11 and possibly replace Contact Recorder with ACR (Xima). My question is would I be able to leave the Contact Recorder up and running and would they be able to access it to retrieve old recordings if needed...

I have a customer who has an IPO V2 R10.1 who we are interfacing with a Motorola CallWorks system. We have the the systems connected via SIP trunks and all is working. The CW system is a life safety system. There are occasions where they would like to take the CW system down for maintenance and...

Hi All - I have a IPO 11.0.4, with SBCE 7.0.0, using Intelepeer SIP trunks. The issue I am having is that intermittently the inbound SIP traffic stops. The outbound is not affected. The carrier said that during this issue they see no reply to SIP invite. A reset of the trunk or SBC will clear...

Hi All- I have a customer with IPO R11 who would like to connect a remote conference phone for a user. They currently have a few remote users utilizing 9608 VPN phones connecting to Cisco ASA. My question is the best way to accomplish. Looking through past threads it looks like the best way to...

Hi all - I have a customer with a IPO V1 cabinet 9.0 and they are having an issue with intermittent reboot. After troubleshooting my next step is to replace cabinet. At this time I do not want to upgrade to new V2 as they will be moving in June and we are installing new IPO system at that time...

Hi - I upgraded a IP office V2 R9.1 to R11 two nights ago. This morning I received and alarm that reads "Memory card "System SD" storage is nearly full". If I look at system status I can see that card id 94% full. I am looking for advice how to address. Are there files I can safely delete off SD...

I am upgrading IPO from 9.1 to 11. It has been 3 hours now and the status indicates it is still uploading files. The system seems to be operational. Is this uncommon to take this long? Another question I have is on previous versions there used to be a file counter that would display during...

I have a customer with a IPO V2 R9.0 looking to upgrade to R11. They are using Contact Recorder to record calls. As part of the upgrade, we would like to replace the server and migrate to Media Manager. Can I just leave the old server running with the intention if the customer needs to access...

Hi all- I am having an issue with two customers IPO R11 Essential Edition voicemail. We have users configured to have access for hunt group mailboxes through their visual voice mailboxes. Intermittently, when they go into their mailbox , the hunt group mailbox they have an appearance for is...

I just completed an install of IP Office R10.2 and have noticed a problem with my conference bridge. In the past I have configured my bridge based on Kyle L Holladay's design which has worked great in the past. This design has moderator dial into conference bridge, enter the moderator menu...

I have a customer with IPO 9.1 Preferred Edition that is interested in call recording. I am considering the Avaya solution or XIMA for call storage. They would like to be able to manually activate call recording on a conference phone. They currently have a polycom analog phone but are not...

I have a customer with IPO 9.1.8 running 9508 telephones and I am using a standard PRI for calling. The issue they are having is intermittently they will dial into a conference bridge or something similar that requires them to dial access digits and the DTMF tones are not recognized. They then...

I have installed a new IP Office 10.0. The customer has a situation where an admin person (9508 + BM12) is tasked to answer the calls of several executives (9608) at once. I have programmed call coverage keys for immediate ring which does alert the admin person. The issue is since the Call...

Looking for some advice. I have a customer with a IPO 9.1 V2 who would like to install a conference phone at a remote users shared office space. The user currently has a remote phone (9608) using the VPN software. They have a Cisco firewall in place at the main office. I am thinking I could use...

I have a new IP Office install 9.1.5 with application server. The issue we are having is the time stamp on the messages is 5 hours off (ahead). At this point we set time on app server 5 hours behind to offset the time. This works as a temporary fix for the messages listened to over the phone but...