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Hi, We have an issue that I'm hoping someone has an answer for. we recently switched everyone over to Avaya Agent in SIP mode and a new issue has cropped up. One of our call centers uses Auto Answer. when someone's Avaya Agent crashes, SM doesn't recognize that they are down (a known issue I...

Hi, We are looking to get EWT data for one of our queues to display on our intranet site. The CMS RT_Socket Connector for CMS is crazy expensive so I'm looking for creative ways to get the data shared. We have CMS, Desktop wallboard and AES available to us (not sure AES helps but figured I...

Hi, Did Avaya remove the ability for user to assign Favorites on SIP phones from the TUI? I'm looking at my J179 and don't seem to have the ability to assign Favorites. It used to be there, and is in the old documentation but not the newer documentaton. Is this something I can turn back on via...

Hi, Does anyone have any info on how to get click-to-call working in IX Workplace for Windows? I have enabled Browser Add-In in the application settings, checked the C:\Program Files (x86)\Avaya\Avaya Equinox\fTarget folder for registry entries (only FireFox was there and it didn't seem to do...

Hi, Is there a way to block or restrict login attempts on an Avaya SIP endpoint? Trying to stop people from logging into other peoples phones Thanks

Hi, We have Avaya Aura CM 6.3 with Avaya Elite Call Center embedded (not Contact Center). We use skills-based routing and are seeing strange behavior that I don't believe should be happening. We have agents skilled to multiple skills at different skill levels. For simplicity let's say they...

Hi, I'm trying to find a service that provides financial news streaming that we can use on hold, does anyone know of any? Bloomberg Radio used to be availalbe for this but it's not anymore (at least not legitimately). I need a licensed service, I can't just hook up a device to the MOH port...

Hi! Has anyone successfully deployed Zoom Room using an Avaya Aura SM SIP phone as the phone in the Zoom Room? We have been working with Zoom since October and no-one seems to know how to get this to work. traceSM indicates a couple of issue, once being SIP Warning 381 SIPS Required, and...

Hi, We're preparing to upgrade to Avaya Aura CM 8. We have a bunch of 4620/4621 phones and also still use the digital 302 attendant consoles (with the 100's module). I know these phone types are "not supported" in CM 8 but does anyone who had upgraded still have any of these devices working in...

Hi, I'm looking for some info on what is stored in non-volatile memory versus what is deleted when an Avaya phone powers down. Does any one have a link, guide etc? I searched online but couldn't find anything. Thanks

Hi, We are looking to implement 802.1x on our 96xx phones using certs/TLS. System Manager (7.1) is our CA. I need to add it as an authentication source in Clearpass. Does anyone have any insights as to what I need to add SMGR as an authentication source? Input screen is looking for the following...

Hi, I have a situation where I need to strip digits being passed from one vector to another, does anyone know a way to do this? Scenario is that we have an auto-attendant vector that callers are not supposed to enter extensions at the main prompt but do it anyway (they have an option to press...

Hi, I'm in the process of implementing SIP and have come across an interesting issue. Would love to know if anyone else is having this problem and found a solution (other than busying out the TN2602). We are running CM6.3, We are on a custom patch (21655) which I'm told is most equivalent to...

thread690-1754330 Hi, the above thread referenced being able to dual-register the same extension for SIP and H.323. Does anyone have any documentation as to how to actually implement this? Avaya docs say it's in the Avaya Aura® Communication Manager Feature Description and Implementation...

Hi. I'm working on a intermittent one-way audio issue that's happening because of packet loss but cannot pinpoint the culprit device. I wanted to ping test from my MedPro to phones in various offices to see what path the traffic takes but cannot remember how to access the MedPro to ping from...

Hi gurus! I need some help. We are trying to push one-X Communicator enterprise-wide using SCCM or Altiris. We have a mix of 64 bit and 32 bit PCs/laptops. Altiris works on the 32 bit machines but fails on the 64 bit. We have had minor success with SCCM on the 64 bit machines but it fails...

Hi, We need to uninstall one-X Agent (2.x) from a large number of desktops. We use Altiris to push and pull software. I found the silent install command information in the Installation and Maintenance Guide but nothing specific on silent uninstall. It states that you can, just not how. If...

Hi, I'm running CM 6.3, 96xx firmware 6.4_0_14 and am trying to use a 9641G phone, H.323. The phone gets it's DHCP info, downloads it's 46xxsettings file and prompts me to enter the phone extension and password. As soon as I do this, it brings up a screen that looks like my extension is 2000...

Hi, I'm on CM 6.3 and using the Attendant group & vectoring to route calls to my attendants. Is there a report that I can run that shows the number of calls each position takes? List Measurement gives me busy hour only and I was hoping for more detail. Thanks in advance.

Hi. I am looking to report on how many callers choose certain options from a vector. We have a Collect step followed by multiple Route To nuumber options. Each number it routes to is a VDN but some options go to the same VDN. Other than by looking in CMS at the number of calls hitting each...