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Hi All I am currently running an 8.1 application server newly built, when logging into the voicemail pro client i incorrectly input the password and it has locked my Administrator account. In the newer versions of app server its fairly straight forward to reset the user account on the 7070...

Has anyone seen this error before and know how to resolve it. The client has recently upgraded their virus protection causing the soft console not to work we have turned off the virus protection but it still fails to log in. Anyone have any ideas? Let me know

HI All I have a 500v1 on 8.1(43)~ all internal and external calls to exts that are missed do not illuminate the history button or even register the call. All handsets are of the 16XX range. any ideas as to what it could be? Let me know. Thank you

Hi All Been having an issue where voicemail pro is active but not running correctly. Run the vm debug and it suggests it's a tftp error so I reset the password on the security settings but as I try enter the password on the client I get the following error. Please see attached photo. It's a...

Hi All I am looking to upgrade a phone system and app server from 9.1.3 to 9.1.8 and was wondering if any of you have heard or experienced any issues with this release? Let me know, Thank you

Hi ALl i have a 500v2 on version 8.1 (65) with VMP as you record your name for system announcements and confirm with a # it just loops and prompts you with the same message. Any ideas?

I have the following error on Contact store: it is now 184 days since the last full database vacuum. ther recorder will perform a full vacuum the next time it is restarted. This may take some time . To postpone this to the follow reboot , clear the setting on the system settings. I...

Hi All I am looking to take the 3002 - Avaya IP Office™ Platform Configuration and Maintenance exam but I am struggling to find any course material for some self learning. Can anyone let me know if they have any links to go to as it would be much appreciated. Thank you

Hi I have a ip500V2 on version 9.0.200.860 they are running embedded voicemail. The issue is when we are trying to record greeting we run through the normal voicemail collect shortcode, then enter passcode. The issue is when we go to press 3 to enter the greetings menu the phone just beeps...

How do you come back from an operational AT-X code on the system via hyper terminal

HI All I have a Avaya ip office v2 on version 9.0.3.0 build 941, they have multiple on hold musics uploaded, after a while they wanted us to delete one of Wav files for complacency. this was the first one that was uploaded I have deleted the music everywhere i can think of Embedded file...

HI Will routing the voicemail via lan 2 in a centralized SCN multisite environment cause any issues. Please do let me know. Thank you

Hi ALl I am having some issues with a fault. I have server edition running a main system on 9.1 with an ip500v2 as exp module. On the v2 i have ds8 with BRI 8, Phone 2 with a bri 8, VCM 32, phone 8. I have a polycom sound station 2W attached to one of the phone ports but i am unable to...

HI All I am in need of some advice: I have a customer with an IP OFFice 500 v2, connected to 8mb Leased line with a cisco router, this then has a Kerio firewall sitting in front of it all They have two sip trunk installed on the system, 1 which is working the other is only allowing one...