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Hi there! I need some help with a hunt group since I'm super inexperienced with how these work. We have a toll-free number with a VDN and then a vector set up that sends callers to a hunt-group should a certain digit be captured. This is all working just fine but if people are not at their...

Hi there! This may be a dumb question... but as a customer - is there any reason we would need to log into the SAL Gateway? We are running CM 6.3 and got the SAL updated (due to Avaya's mandate) but I was wondering if I should be able to log into it to test messaging to make sure alerts are...

I would be very appreciative for any guidance and/or idea on how to fix this strange issue I'm having. Thanks in advance! We have an Avaya PBX Communication manager version 6.2.0. I have one CO line within our trunk group that is showing in-service/active all of the time but does not ever...

Hello Group! We added some additional power supplies to our system today so how do I clear these CommunicaMgr alarms? CommunicaMgr ALARMS =================== ID MO Source On Bd Lvl Ack Date 1 POW-SUP 02A15 y MIN Y Mon Feb 08 16:33:20 CST 2016 2...

Hi - I have a phone number (3357) that when dialed is ringing another person's phone (3367). In just comparing other working lines, think I see why it's happening cause the MARP is set on the 3367 but how do I change that MARP to be on key 00? Please type up the commands for me as I'm quite...

Hi Forum... Here's a good one for you... I have a station programmed on the Nortel system that when you call it and after 3 rings you get the fax squeel. However there is no fax machine attached to this line. In fact, they can call out to another phone number on it just fine. I'm a complete...

We had our 3904's connected to a CallPilot system but the company was sold off. So that CallPilot system is no longer accessible to us and we are using a hosted voicemail solution now. However this station in question is not connected to it, yet. But the message lamp is still on and I don't...

Hi! I have picked up quite a bit from this site so THANK YOU members! I am a complete newbie to the Nortel system or don't know the commands at all. Thanks to all the questions and solutions on this site I have learned a lot on how to do things on the PBX. However, I have a situation where...