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  1. IPOfficeTim

    Outbound calling rules with ARS Table

    Having trouble getting some rules to work and hope that someone will be kind and tell me what I'm doing wrong. I have 3 PRI's The third one I have set to group 5 and PRI 1 and 2 are set to group 0 I need long distance calls that are not in area code 801,385,435 to go to group 5 I need toll...
  2. IPOfficeTim

    Cisco IP Phone SPA504G with IP Office 500v2

    I saw an earlier thread with some help on this, but it was closed and it sounds like this phone will work with IP Office. I got the 3rd party endpoint license so I could test to see if this phone will work with IP Office. We don't use SIP at the office, so I'm not sure if that's a requirement...
  3. IPOfficeTim

    One-X Portal

    Anyone have any idea on why the status of Do Not Disturb would not be acknowledged through the views of One-X Portal. It shows when people are making calls just fine, and everything else seems to work fine. Just something weird when an agent hits their Do Not Disturb it won't display them with...
  4. IPOfficeTim

    5610sw VPN on IP Office 500 v2 R9

    I'm having a hard time finding any concrete information on whether the 5610sw phones set to VPN (where worker is remote) will work on a new V2 R9 unit. Anyone know for sure if these phones still work or not? One document I saw said only the 9600 series phones would work with the R9 release.
  5. IPOfficeTim

    IP Office 500 V1 R7 to IP Office 500 V2 R9

    So from I can tell after contacting some Avaya Partners that only a business partner can transfer licenses. We currently have a Preferred Edition on the R7 IP Office 500 v1 we have now. We are going to buy a V2 and have the licenses transferred over. Do we have to purchase the Essential...
  6. IPOfficeTim

    IP Office 9 upgrade?

    So currently we are on version 7 (36), and use 5610sw phones in the office and out of office with VPN connection. We are planning on upgrading the office to use the 9611g phones and still keep the 5610sw for home use. Any issues with the new version 9 that would give us grief with this usage...
  7. IPOfficeTim

    Door Phone

    We have a door phone setup where it dials a huntgroup. If everyone is on Do Not Disturb it just rings and rings. Is there a way to make it stop ringing after awhile? The person using the door phone can't hang it up as there is only one button to push, and hitting that button again doesn't...

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