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Hi there: I upgraded a IPO Server to R10 and migrated the ContactStore recordings to Media Manager. All works fine, but I need to restrict the search of recording like in ContactStore, where you can define a range of extensions in the administrator of recordings. There is a way to do that...

Hi there... I was testing the Dialer in the IPOCC and my first days works fine. But then, days latter, the Campaign Monitor says "Destination Busy". When I monitor de CHAP I see 488 SIP Response "Not Acceptable Here". I'm using a SIP trunk. The Codecs are fine (PCM 8000 ALAW) in both sides...

Hi there: I need a good plan to upgrade a system Dell R230 with IPO 9.0 and ContactStore, all in one disk (yes, I know this is an awfull installation, but this is what I find). QUESTION 1: The first thing I need to do is to install a second 500Gb HD to copy the record data (for Media Manager)...

Hi there: I'm trying to establish a call from a Cisco to the PSTN via E1 connected to a IPO. The trunk between IPO and Cisco in a SIP trunk. I can communicate between the two nodes (Cisco-Avaya) via trunk setup and ICR. When Cisco calls IP Office extensions, they follow the ICR rules: -...

I'm really frustrated... I follow all the instructions in the manual but the agent and supervisors created in the ignition process in ACCS are not synchronized in the IP Office. I create the "accssync" user/password in Manager but in Monitor, everytime I'm try to sync the IP Office with ACSS the...

Hi there: Somebody have an experience in this kind of migration or a more clear document? The Avaya documents says something like: "Due to changes made in ACCS 7.0 release regarding improved security stance, migration of the ACCS 6.4 certificate store to ACCS 7.0 or higner is not possible" and...

Hi: I trying to make a base test in chat taskserver implemetation in IPOCC 9.1 with Openfire in the same IPOcc Server. The Topic is correctly registered in the XMPP Server, and the "customer" user too in pidgin app. I can make a broadcast test inside Operfire and the Agent can see the message...

Hi: I have a VMPro script that transfer calls to an attendant phone with 3 CA. The f*** client don't like to hear ringback in the calls that is waiting in the others CA (actually, of course, they are hearing ringback), but to hear music on hold, like an queue treatment. Do you know how can I...

I had installed two IPO SE (Primary and Secondary) and all of the services has started correctly, with the exception of WebManager. It show the button "Start" and the service Stopped, but when I click in Start nothing happens. The IPO SE is in 9.1.4

I hope someone can take me a hand on this doubt. I installing two IPO SE 9.1 (R620) and IPOCC (R210). I receive and aditional 500GB HD for R210 but I read that this HD is for Contact Recorder and I need to install this drive in R620 but this HD have an different form factor. The documentation...

I monitoring last nigth the IPO I see this kind of traffic (I replace the public IP with the tag [Public IP]): 00:15:18 204427mS SIP Reg/Opt Rx: phone REGISTER sip:[Public IP]:5060 SIP/2.0 Via: SIP/2.0/UDP...

Hi friends: The Flare clients in ipad has upgraded To Avaya Communicator and now i cant login without a certificate. I read the documentation and it ready about the necessity of this kind Of Security buy nothing about how to implement this. Do you have any information about this or experience...

Hi there... IPOfficeinfo hacked! My top 5 favorites... Well. I have a rare problem with apparent no solution. I have a Server Edition (SE) and 2 sites and in one site I have an Expansion Server IP500v2. All works fine between sites and call progress normally. In one site we have Avaya H.323...

I'm trying to setup an internal conection in and iPhone with 1XM in IPO Server Edition conecting via WiFi. My setup is: IPO Server/One-X Portal : 192.168.10.100 (services running in the server) My problem is with internal DNS. I understand the setting when IPO and 1XP have different IP...

I have an interesting question from a customer. He have a analog internal fax and need to secure it, so only one user can use it to make external calls. Actually, any user can take the phone and make a call using Authorizations Codes. But he need a kind of "unique code" to use only in this...

Hi: I have an IPO Server with an IP500 (Expansion Server V2) and trying to setup a H.323 trunk to an CM. When I add a new IP Trunk in the server, the Manager aplication put me in the existing H.323 betuneen IPO Server and Expansion Server to edit. Seems that is not possible to setup an H.323 to...

Hi There: Somebody know if the VCM IP400 in Legacy Cards for IP500v2 are still supported in R9 (the conversion of VCM ports to 3 IP Endpoint License)? Thanks

Hi there: I'm installing an Avaya IPO Server Edition 9.0.2 and trying to setup an B179 SIP Phone. I installed this stuff in IPO500v2 without any problem. But now... Monitor inform the following (Registering Extn13105) 10:10:20 263599mS SIP Rx: UDP 10.25.50.1:65476 -> 10.25.50.5:5060...