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We are in the process of moving off of our Option 61C to 3CX. Would it be possible, before we do the full cut over, to trunk the two systems together? I see in 3CX how to do it, but how would I go about this in the Option 61C? We will have a Patton SmartNode 4110. We are on VERSION 1811 RELEASE...

Does anyone either have an updated version of Gene's spreadsheet or the password for the Visual Basic portion? I am attempting to Convert an ACD print out and when I click Convert to Excel it states it has expired. EDIT: I was able to bypass by setting my date/time back several years, but if...

Following the documentation found here I was able to access our Meridian Mail via Putty instead of the old dying terminal we had. The issue tho is that we can not get the F5 key working. F5 itself does not translate through properly. In re-reading the aforementioned page, I need to use the...

Management has requested that I forward around 60 extensions to external numbers. They would be numbers that are out of state. Looking into this using an ACD would not work as some of the people internally that would potentially be dialing the extension do not have an NCOS that allows for...

So I just need some guidance in deciphering the daily routine output. NWS301 4 1 : -2 -3 NWS301 8 0 : -0 -1 -2 -3 -4 -7 -11 -14 -15 NWS301 24 0 : -0 -1 -2 -3 -4 -5 -6 -7 -14 NWS301 28 0 : -1 -3 So these are being disabled yet when I go in and check they are all enabled? We are receiving...

So our MAT hasn't been synchronized in several years. I have taken over doing a lot of the quick easy programming and am now tasked with getting MAT working so the more junior techs can change a few things around using point and click. I did a retrieve all and then I did the option to have it...

I have no idea if this is possible and I have tried to think of ways to make this work, but I can't think of how to pull this off. We have a helpdesk extension, lets say x8005 is called, we would want an MCR on multiple phones, no problem. But we would also like it to ring an external number. A...