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Backstory: We purchased this unit in November or so. We upgraded IPO to 9.1.5 with the cards being recognized without any issues (FXO/FXS all there). However, we were trying to do a SIP configuration through a voice gateway for SIP carrier services. After a lot of testing, we decided to...

Hey guys. Got a weird question here. Customer is requesting the PBX and VM's IP to grab an IP from their DHCP server through MAC filtering instead of statically assigning the IPs of these two interfaces. I don't remember ever seeing an option for this. Can someone tell me if this is possible or not?

Hey guys. I'm looking to add prefixes to one of our PBX's for redialing through call history. Usually on the POTS line on IPO, we would just put "91" (9 being the access code to dial outwards) and call it a day. However, under SIP lines, there are three different prefixes ("Prefix", "National...

Hey guys. Hoping that some of you may have seen this problem before. We've deployed quite a number of IPO 500s now (all 9.0 and up, mostly using 9608 handsets). All our customers who are using SIP or PRI seem to have no issues what so ever but a lot of our customers have issues with POTs...

I'm trying to configure these phone sets to work off of one rj45 jack. I have the following: Assuming vlan 11 for data and vlan 17 for voice Using astericks + freepbx HP Switch with vlan 11 untagged (native) and vlan 17 tagged windows dhcp server for both voice and data I am looking for a...

IPO 500v2 r9.0 From what the f1 help notes say, fallback is suppose to operate within the time profile you created when it is in service. However, once it becomes out of hours, instead of hitting the destination, it automatically operates in night service mode where if I do not select anything...

So this is a little complicated. Usually we will use a cisco sf/sg 300 PoE switch with a cisco firewall or windows server that hosts the dhcp server for our data segment. In this case however, we are using IP Office 500v2 (dhcp server for voice located here, a SG300, + a juniper SSG5 (data dhcp...

IPO 500v2 r9 VM Pro Our customer wants to be able to have two voice messages for voicemail depending on the time of the day for business hours/non business hours to the same VM box. For example, Daytime Main # > user/group > busy/no answer > user/group mailbox "Sorry we cannot answer your...

Hey there guys. I am having an issue with our demo unit as one of our customers want to have voice recording features. I was doing some tests and am unable to make some features work. We are using IPO 500v2 r8.1, VM Pro 8.1 and ContactStore 7.8.16 for 8.1x. In our actual deployed environment, we...

PBX: IP Office 500v2 Handset: 9608 x2 POTs line I was testing this out and it seems I cannot Call Forward outwards to another landline or cellphone. When calling the main number, it goes through to the AA then I dial their extension number. Here are a few scenarios: 1) I can call to their...

Looks like I posted my original topic in the wrong section so here it is again: I have a weird issue here and I cannot seem to determine where the fault is at. I have two examples. I will attach a snipit of the monitor logs per example. 1a) I call my company main number and I directly dial my...

Hey all, I'm having a problem with hunt groups specifically recording the voicemail message. I'm running on embedded voicemail r9 build 941. I have a hunt group lets say 200. I dial *91200, press 2 to record, 2 to finish, 3 to save. Confirmed with 1 that my recording is there. Called into the...

One of our customers is requesting some phones to display the language of Japanese instead of English. According to this document on page 9: https://downloads.avaya.com/css/P8/documents/100177992 Japanese should be already there. However, under the language menu, I only see English...

Hi Guys. New to the Avaya world after Cisco discontinued the UC series. I am trying to test out for my own purposes whether I can call forward calls from a Hunt Group (POTS lines) towards cell phones automatically after hours. In terms of automatically, I do not see a possible way. However, I...