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  1. mcfarlandrew

    Need advice for Comfort Noise settings

    Currently having issues with audio completely cutting out when any audio is picked up by microphone, especially with Music On Hold. I have adjusted the various VCM setting, but have made the issue more prominent. Any advice for best practice would be much appreciated. These are the current...
  2. mcfarlandrew

    What is the best device to use in testing ethernet lines for phones?

    Our call center has been experiencing packet loss, we have narrowed it down to a handful of users. The lines for the section of the building they are located in are old. What is a good device to test the lines so we can rule them out? Any device advice would be greatly appreciated!
  3. mcfarlandrew

    IPV500 Constant Packet Loss Problem

    We are currently running IP Office 8.1 Service Pack 8 and experiencing constant packet loss all the way up to 99% at certain points. I am trying to find the Whitepage that has the correct configurations for the switch. We have a Cisco 6513, I need to know whether it should be set on Auto...
  4. mcfarlandrew

    What are potential issues upgrading IP Office 500v2 from Service Pack 6(73) to Service Pack8(81)?

    We are planning on upgrading our control unit to Service Pack 8. Researching potential issues that may arise and proper precautionary steps to take. If you have any insight or advice it would be greatly appreciated.

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