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I am posting this on this Forum: I am trying to set up the Basic Call Center so the agents can be monitored by the Supervisor. When the agent is logged in and then I try to monitor that agent using F905 all I get on the display is 2:Agent2 NEXT ( softkey ) and INFO ( Softkey). I not hear the...

I am trying to set up the Basic Call Center so the agents can be monitored by the Supervisor. When the agent is logged in and then I try to monitor that agent using F905 all I get on the display is 2:Agent2 NEXT ( softkey ) and INFO ( Softkey). I not hear the agents conversation. I am logged...

I have ran into a IPO 500 v2 7.0 that I have started working on. The first thing I notices is how incredibly hot that back of the unit is near the power cord. Is there a fan inside to keep the unit cool that may have stopped working? Anyone else notice this happening? I am concerned this unit...

I have a site that needs to be able to know what line is ringing so they can answer with the correct Company name. For example someone dials 222-3333 which is lines 1 & 2, and they answer with ABC Company and then some dials 333-6666 which are lines 3 & 4 and they answer with Customer Service...

I anted to upgrade this unit from analog lines to a PRI. What is required as far as licensing and hardware. For example if you are adding a PRI to a Nortel MICS or BCM ( which I ma use to working on ) you would have to either add license keycodes or an expansion bay and then add either a DTI or...

I was so excited to get the new revision and then then this is so strange what happened. I finally got the new revision from Avaya for the DM that will finally work with Outlook 2013. It installs ok and even sends the messages just like it use to, has a few more features, etc.. The strange...

Had to perform a level 2 reset on a BCM50 R.2 everything come back up ok but I can only get into the CP Manager via the web page it says the VM DN is 395 but when I try to use the teleset ad perform an F981, F982, F985 or F983 the display just goes right back to the time and date. If this were...

I have FMFM set up and it working just fine for all incoming calls to the users cell phone. I programmed a button with F960 it for ease of use. I can't seem to find documentation to address this issue. If the set user places lets say a call to an outside number can he then press the F960 and...

10 digit dilaing is coming in June and I tried to dial out with the AC and number or local calling. The MICS wil only accept 7. I went to look for the Dialing Plan to change the DEFAULT number from 7 to 10 but it is not there. Is it under a different menu option?

I have a BCM50 that has an old style T-1 which of course provides no caller ID info. I noticed that it looks like the MBM in the EXP bay is the same that is used for a PRI. It even says that it is a DTI. Does a T1 and PRI use the same MBM? If I have the phone company switch them over to a PRI...

I am trying to isolate a toll fraud event that happened two days in a row. The phone company notified us that there were intl. calls in excess at a time when our office closed. Thankfully they suspended intl. dialing. Unlike AT&T who let a client rack up get this a $64,000.00 bill over one...

I have a BCM50 6.0 that I am trying to get the separate Business Names feature to work over the PRI. I entered the Business Name For example ABC Company for Business Name number 5, I set the SET to show Business Name number 5 but it still shows the main business name when I place a call out. Am...

Hello, I am working on a BCM50 3.0 that has one of the older style T1 connections. I have never worked on on only a PRI. I want to confirm that this type of connection will not provide CID inward because there is no D channel. Is this correct? also, I have the OLI set for each DID number but...