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  1. NorrinRadd1

    InfinityOne UCx50 remote app

    I have a UCx50 6.0 running infinityOne with all updates installed. The customer/InfinityOne user is logged into the infinityone server and is receiving/making calls, but when the app is not forward on the screen the IOS phone does not ring...only rings when the app in forward and displayed on...
  2. NorrinRadd1

    I5010 xstim w/ 5046 not displaying button info

    I have a UCX250 with latest software and I5010 xstim phones with latest firemware. I have 1 5046 attached to ext 221 but it is not displaying what is programmed on the buttons. The buttons work when pressed (BLF) but does not display on the 5046. I have them programmed as Label(name) Digits...
  3. NorrinRadd1

    I5010 xstim Voice Call Muting

    I have a UCX250 with latest software and I5010s with latest firmware. I have a voicecall button programmed on all phones but on some phones when I press the voicecall button and dial the extension the extension that is receiving the call automatically mutes(red mute button lites up) the call...
  4. NorrinRadd1

    Time Group/Time Condition

    UCX50 5.0 8:45am Time Condition *271 Activated Trying to set up a timed transfer to an answering service at 5p and switch back to IVR at 7a. All calls should go to the answering service on weekends starting at 5p Fri and not switching back to IVR until monday at 7a. Settings:Time Group/Night...
  5. NorrinRadd1

    UCS50 Openvox PRI

    UCX50 5.0 Openvox D130 T1/PRI UCX recognizes the D130 but I can't change it from E1 to T1 or change the framing to B8ZF/ESF. The Openvox website seems to be down so I cant get a full manual so I'm not sure if its a dip switch setting on the card or I'm missing something in programming. Any help...
  6. NorrinRadd1

    Call Flow Control to outside number

    UCX50 5.0 I have an Inbound route to CFC and during the day with *280 in the normal position the calls are handled correctly but with *280 in the Override position I'm trying to get all calls to forward outside the system to an answering service. Is this possible or is there another way of...
  7. NorrinRadd1

    UCX50 default voicemail message

    I have a UCX50 5.0 I would like to remove the default voicemail greeting that plays after the mailbox owner unavailable message plays. Once the owner records a message/greeting the additional message is unnecessary. Thank you for any help/
  8. NorrinRadd1

    UCX50 5.0 W/ Polycom VVX 411 5.4.1.

    UCX50 5.0 W/ Polycom VVX 411 5.4.1.17954 Is there a way to set an intercom VoiceCall button like on the Nortel systems. UCX50 5.0 w/ Polycom vvx411 telephones
  9. NorrinRadd1

    Polycom vvx410/411 EFK Call Park action with UCX50

    UCX50 5.0 W/ Polycom VVX 411 5.4.1.17954 Looking for updated EFK action codes. EFK is enabled and I'm using XML notepad to import. I'm particularly looking for Call Park softkey programming but any other programming would be helpful. I'm new to editing cfg files so please understand my...
  10. NorrinRadd1

    BCM50 R6.0 Outgoing SIP trunks dropping after 18 sec.

    Any help would be greatly appreciated. I have a BCM50 R6.0 with 6 SIP trunks provided by CSPIRE. Incoming works perfectly with about 30 DIDs setup as target lines. The problem is with outgoing, I've created a route 83 with destination code 9 hitting pool BlocA. I've setup the SIP programming to...
  11. NorrinRadd1

    Nortel BCM SIP trunk setup

    I was wondering if someone has a cheat/flow sheet on programming SIP trunks on a BCM50 for incoming and outgoing calls. A link,pdf or just a copy/paste would be helpful. Thanks
  12. NorrinRadd1

    UCX50e FXO Ports

    Is there a telephone that is supported by the UCX50 that will allow me to program FXO line appearances on a button. I am using a internal FXO line card. I can't get a Yealink phone to do it but I was hoping maybe a nortel/avaya IP phone or digital would allow this capability.
  13. NorrinRadd1

    NEC SL1100 extension hunting

    I have a Nec sl1100. I have 4 incoming pots lines. I need the incoming calls to hunt to ext 4300,after 15sec 4345, after 15sec 4288 and then after 15sec to a group of extension and have them all ring. I tried everything I can think of and have spent many hours working on this. Can anyone help?
  14. NorrinRadd1

    UCX Nortel Phones

    I have been using Yealink IP phones with all my UCX installs but do the Nortel IP phones integrate better? I've seen a lot of post with people using Nortel ip phones. Is there a particular model that works best.
  15. NorrinRadd1

    Call Park Caller ID

    I'm using Yealink T27G phones on a UCX50. I can't get the caller ID info to show when picking up a parked call, it only shows the park lot #71... I have made some config file changes to the yealink but it's still not showing caller ID on a park pickup.
  16. NorrinRadd1

    UCX20 Outbound Call not routing correctly

    I have a internal fxo-8 with 4 live trunks. Half of my outbound trucks reach their destination and half get att customer service. Calls to the same number sometimes makes the connection and sometimes not.
  17. NorrinRadd1

    UCX20 Trunk echo

    I have a full echo on internal fxo ports. The echo is present on incoming and outgoing calls on a Yealink T28p and a Nortel I2002 phone. Every word I say is fully echoed back. The called party does not echo and cannot hear the echos. Any suggestions? I have activated echo cancellation in the...
  18. NorrinRadd1

    UCX20 and Yealink T28 system speed dials

    On the UCX20 with Yealink t28's my system speed dial info (called name and number) is not display just the speed dial location. I also have a Nortel i2002 installed that does shows the info. Any help on having the t28's show this info.
  19. NorrinRadd1

    Loading Factory Defaults UCX20

    Whats the best way to load factory defaults on a UCX20 without losing the license info.

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