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  1. tmacdougall

    Telus call forward on Galaxy Mini

    I have just installed a mini for a customer, who has now informed me they use Telus call forwarding on line 1 to forward to a call service after hours(they have 4 lines) Just wondering the easiest way so they can seize line 1 and dial the *72 and *73 feature codes (I now, default feature codes...
  2. tmacdougall

    SIP DID to ring group

    What is the best way to get a SIP DID to ring multiple extensions on an SL2100? I have a customer with multiple DIDs, but they want their main number to ring a half dozen extensions. Thanks
  3. tmacdougall

    One way audio on remote 5010w

    I'm trying to set up a Infinity 5010w as a remote set off a Galaxy 250. I am only getting one way audio (outbound call, I can hear recipient, they can't hear me). SIP ALG is disabled. 10000-12999 forwarded at both Galaxy site (to Galaxy) and remote site (to phone).
  4. tmacdougall

    Mic port on Galaxy Mini

    DOes anyone know if you can use the 3.5 mic input on a mini for music on hold? And if so, how do you enable it?
  5. tmacdougall

    NS1000 and SIP

    I am transitioning a client onto SIP trunks on an NS1000 with Legacy chassis. I am getting intermittent one way inbound audio and I'm not sure why. One second, the caller is there, the next they can hear me but I just get dead air. Trunks are routed through a Meraki router managed by an IT...
  6. tmacdougall

    Sx200 and invalid extension

    I have a hotel client with an SX200 that has suddenly started being flakey. When the AA kicks in it gives you the option to dial 0 for reservations. 0 is a hunt group for the console and sub console. Worked fine until today. Now it transfers and you get invalid extension. Dialing 0 internally...
  7. tmacdougall

    Multiple extensions to a single info mailbox on Callpilot

    Does anyone out there know if you can point multiple extensions to forward to an information mailbox on no answer? I've inherited a MICS with a Callpilot 150. The AA picks up and allows callers to Extension dial or press a CCR option. If callers pick an extension (none of which have mailboxes)...
  8. tmacdougall

    Echo over IP sets

    I have a customer with an IPO 8.1 using IP sets and analog trunks. They are getting recurring echo issues on the IP sets that I seem to be unable to isolate. Echo cancellation is set, and the lines have been auto balanced repeatedly. The echoing does not happen on all sets at one time, but does...

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