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  • Users: phoneguy21
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  1. phoneguy21

    Avaya CM to IP Office Caller ID

    I have an issue with outbound caller ID passing through Avaya CM to the PSTN. When I run a trace, I see the extension on a trace coming out of IP Office, but when the call goes out there is no caller ID Avaya IP Office -> (tie Trunk, h.323) Avaya CM (ISDN/PRI) -> PSTN x2259 -> (Trunk 3) Avaya...
  2. phoneguy21

    ShoreTel User Groups

    I have a ShoreTel user group that I'm trying to modify. When I change access to one of the outgoing trunk groups within one of the user groups, I get an error that says "8+ is not a valid North American number". Changing access to other user groups work fine, its just one user group that I...

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