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I created a voice item in the Application Builder for our Opt11c, and looks like it's working fine, but I recently noticed that if the first caller is still on the voice item, second caller has to wait the first caller’s item choice. Once the first caller was successfully transferred to other...

Hello, I need to consolidate two cabinets of Opt11c to 1 cabinet. Currently, our callpilot server is sitting on slot 5 and 6 of expansion. Is there anyone who have done to move CP server to other cabinet? Your any response would be greatly appreciated.

I'm not sure if it is possible or not. Is there any way to block the incoming anonymous number on the CS1K without symposium? Thank you!

Hello, I have set MCR up to over 10 2616s under the 81c environment. I am thinking to hold customers calls overflowed when line was all busy or only few operator can handle that MCR. Is there way to hold those customers calls like music on hold rather than forward to voicemail? Any thought...

Hello, Hopefully someone had similar experiences. One of our branch has Opt11c, and DN 3444 has been assigned to 500 and 3904 (key 03), as mix type. But, cause of some reason, all incoming call to 3444 directly goes to the voicemail of 58xx, ACDN. So. I need to fix this as all incoming goes...

Hi, Is there anyone who tried to get into CLI of CS1K1 using RS232C w/external 56K modem from Windows7. We recently changed our console laptop from XP to 7, but we are still using the dialup connection using DN to get into CLI for its maintenance. I tried few set-up, but didn't work.

One of the our PBX have replaced to 7.5, and I need to just figure out how to find the disabled TN and to enable it on the UCM. We can use CLI, but I would like to know the other way to do.