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How can I remove old outbound campaigns from ACCS? Create some test campaigns and can't remove.

Guys, good morning. I need help, I have a crash in IPOCC, where several times during the day I have to restart the surveillance service, because agents are unable to log in to the WebUI page. Reports that the service is not available. Avaya Support has recommended upgrading from 10.1.2.0 to...

Good Morning, I am doing a deployment of an ip office SE 10.1 with J129 extensions, when I disconnect the primary server the extension stays as Acquiring Service but does not register on the second server. I've already made all the notes in the 46xxsettings file and it still will not. Was...

Hello, I have an ACCS server running and need to back it up and migrate the information to a new ACCS server. But when I do the backup and restore in Database Maintenance, it takes IP information and hostname the old server to the new one and nothing works. Can you tell if I'm running...

menu language 9608 I'm trying to change the language in extesion 9608, however it does not have the option in the menu. Has some administrative menu to change?

Hi, I would like to take some doubts regarding the one-x attendant, I need to configure even for an operator with a model extension 1608. I have a CM 6.3. It is necessary to have AES to install 1x attendant? It takes the client and server on separate computers? What do I need to communicate...

hi, I need help with regard to extensions with type DECT, XMOBILITE. When I create a new extension and place in the "Mobility Trunk Group," the number of the trunk DECT displays the following message: Mobility Trunk Group must match correct type Signaling Group Already changed several items...

gentlemen good evening. it is possible to separate the authorization code that is sent on SMDR ticket office ip server edition at the end of the number dialed? red authorization code 2015/04/06 15:46:31,00:01:36,0,9171,O,100314133023525288226#,100314133023525288226#,,0,1018798,0,E8061,SUPPORT...

Gentlemen, Good Morning. I have a problem when using the resilience of the server edition 9.0.4, I have some E129 SIP extensions installed, are configured with the ip of the primary server and the secondary, but when the primary server goes down extensions can not register on the secondary...

Hello, I'm trying to configure the authorization codes ip office server edition and I'm not having success. In the primary server added the rights of users. Created the ARS in primary server. I associated the users the right to force the code authorization. But when I call the user does not...

Hello people, I come to ask your help to clarify a doubt, have a CM5.2 and the client wants to create a code of conduct for * conference. It is possible to do this in CM? I searched and did not find ...

Dear, Good night. I have an IP Office 8.1 and I am unable to send voicemail messages via email. Did cofiguração SMTP server, configured the e-mail in User and set the type of treatment as copies. Could someone help me...

There are possibilities to enter the code abbreviation for an attendant group to be activated two phones at the same time? Or is there some way where possar put two extensions to call at the same time? In an AVAYA CM 5.2

Hello good afternoon. I have an interconnected via IPO 8.0 h323 with a CM 5.2. The IPO using the trunks of output that is in CM, but I can not send or receive fax from the IPO, since I released it in the trunk of the IPO and will not work. Have a suggestion?

Hello, Good afternoon. I'm making a connection with a asterisk and IPO8.0 and when I try to call astreisk introduced SIP/2.0 503 Service Unavailable error. Could someone help me? Trace: 88043976mS SIP Tx: UDP 10.8.2.5:5060 -> 10.1.13.2:5060 INVITE sip:1144@10.1.13.2...

Hello Good day. I wonder if it is possible to change the order of output of an analog trunk card at BCM 400. Always to use the calls via analog trunk, where it uses the last channel and the credits of this chipcel stem always ends before the others.

Hello, Good morning to all! I'm trying to make conference between two analog extensions in a cm 5.2.1. But when I press the flash put the call on hold but i can not join calls. Can someone help me?

I have a client who has a callcenter ip office 8.1, I wonder if it is possible to block phone calls that agents make between them?

I would like to know if it is possible to install CS, CCR and VMPro on the same physical server? I thank you.

Hello, Good afternoon everyone. I wonder if it is possible I set up two connections in CDR CM S8800. I have a call accounting and would like to know if this is possible to collect tickets for other equipment.