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  1. Highlights

    Star Talk 2.0 Compatibility

    Will a Start Talk voice mail version 2.0 work on a MICS 6.0 or higher?
  2. Highlights

    How to tell if I need another PRI

    ON a BC50 system I am able to actually look at an active system status and see all 23 channels, calls in progress etc. Is there any way to see these stats on a MICS 7.1 XC so that I can tell if I am going to need another PRI? The only metrics I see are the Hunt Groups. I am mainly looking for...
  3. Highlights

    DND Fix

    I'm on version 9.0. Just wanted to double check before I change a user Rights for DND. I added a DND button to the 5410 sets in a User Rights group but it would not work. I check some of the threads and they suggested that I Tick the Enable DND and also change to "Not Part of User Rights"...
  4. Highlights

    Disable Vacant Extensions

    I would like to be able to temporarily disable vacant and unassigned extensions at desks when not is use so no one can use the handset for internal or external calls without having to delete it or change all the buttons. What would be the best way to do this in Manager?
  5. Highlights

    Multiple Hunt Group Calls on a single hunt group

    I am having an issue when calls come in on a PRI on a MICS 7.0 hunt group to a group of handsets in HG-01. If I get a few calls at once all users will only get a single call and are unable to answer the first calls place them on hold and then answer the second call. I have the HG set to...
  6. Highlights

    RAD DB9 cable

    I am trying to find out if I use a DB9 straight through 9 pin MALE to FEMALE cable ( NON-NULL ) cable with a FastRad for a MICS. I am seeing some threads that are not clear about the cable. Does anyone know for sure? Thanks
  7. Highlights

    Windows 10 desktop messaging

    Having trouble with DM after upgraded to Windows 10 but still using the original Outlook, has anyone had this problem with Windows 10? I thought that the DM was tied into the Outlook version. Any suggestions? Thanks
  8. Highlights

    Ring before AA answers

    I have embedded voice mail on a PRI and right now it answers immediatly with no ring. I would like the caller to hear one ring before it picks up. I tired to set up a phantom User and extension number but this would not work. What would be the best way to configure this?
  9. Highlights

    IO 412 short codes for toll restriction

    I tried to set up short codes for the users to barr calls for 0,011,411,1xxx5551212,10 but it is not working. I have 3 analog lines and they dial 9 for external calls. Looked at several posts but it still won't work.
  10. Highlights

    IPO 412 Wall Mount Brackets

    I have an older 412 that I would like to mount to a wooden back board. I can't seem to find a wall mount kit. Any suggestions? Thank you
  11. Highlights

    IP 406 Embedded VM Offllline

    Embedded VM for a 406 shows offline on the digital sets but when I put it into another 406 it shows online and working from the sets. Any suggestions? Thanks!
  12. Highlights

    MICS restore

    The MICS is know for changing it's SYSID without notice. If I have a back up copy of the MICS and the SYSID changes and then I restore using the backup file will the SYSID change back to the original SYSID? If not will the programing be restored but the SYSID will be changed and thus for...
  13. Highlights

    BRI vs PRI

    If I have a MICS 4.1 that shows it has an active BRI license on it and I want to switch to using a 24 channel PRI can I just change the setting in HARDWARE and MAINT to PRI install a PRI DT card and COMBO card and will that work or must I get a separate PRI Enabler license keycode?
  14. Highlights

    BCM50 remote station

    I have a customer with a BCM50 6.0 who wants a remote handset so one of their staff can work out of their home and handle all the calls, transferring, paging, parking, intercoming. What would be the best solution for this?
  15. Highlights

    DTI Expansion Cabinet Network Cable

    Can I use a shot straight thru network ethernet cable to connect a DTI module to the BCM50 expansion port or is there a specific pin out ? There are two available EXP licenses available?
  16. Highlights

    BEM Call Pilot button error

    Using Avaya BEM 62.0.5 and when I try to launch the Call Pilot I am getting an error window and it stops. Any suggestions? I can still get to it via the actual IP address.
  17. Highlights

    Time and Date on PRI won't change automatically

    The time and date had to be changed manually on a MICS system with a PRI. When I used the NRU and logged on and wentto TIME & DATE it gives me an option to Check the LOCAL TIME. I did this and it loaded the correct time then I entered APPLY and it changed the time. How come the MICS seems to...
  18. Highlights

    NIGHT Service to an External number

    Is there anyway to use the NIGHT service Scheduling to send all incoming calls to an external number. This client needs to send their calls to an answering service after hours. They have a MICS 6.1 with a NAM voice mail system version 4.1.
  19. Highlights

    Adding GASM8 module

    I am using 4 analog stations on the BCM50 KSU and I need to add more. If I have an EXP license available and I add a GASM-8 do I still need the licenses for the Analog Stations as well or will the additional 8 analog stations come up?
  20. Highlights

    Upgrading BCM50 R2 to R6 - Difficult or Just Time Consuming?

    Would you say it is more time consuming rather than difficult to upgrade a BCM50 R2 to R6 or visa versa? This is a unit that is not currently in service but I want to bring it up to R6 and install it from scratch?

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