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I have a customer who has a list of speed dials to frequently called numbers. They are programmed as short codes #XXX. They work fine, except in cases where two short codes share a match for example #10 and #100. The system always dials #10. I have tried adjusting the dial delay count up to...

I have a strange issue on a 9.1 system(SP3) with Embedded voicemail that just installed. Lines ring into an attendant and I have the 2 action selected as Dial-By-Number. I also check Direct Dial-by-number in the AA settings. When you dial an extension, is immediately goes to that user's mailbox...

I believe I have a routing issue somewhere thats preventing me from connecting a VPN phone to a customer's IP Office, but I'm having trouble figuring it out. IPO is R7, phone is a 9620, firewall is a Cisco ASA. I complete IKE Phase 1 and 2, so I know my credentials are okay. It gets an IP...

Has anyone been able to use the LVM Greeting Utility convert a WAV file and use for the auto attendant on an embedded system with 9.0.4? I have converted the WAV, uploaded it to dynamic\lvmail\AAG, named it in the auto attendant(Recording name not file name), and rebooted the system. However...

We are trying to get One-X mobile working on our demo system but are running into some issues. It works perfectly on Wifi. When on the cellular network, the app connects and can make and receive calls. However there is no audio at all. We have opened all ports in the documentation. We also...

I have a customer who had a failing UC Mod. It was showing over 90% usage and removing the nohup.out files did not free up space. We got them a replacement card. The problem is the only good backup they had was a few months old. Before we sent got the new card I used WinSCP to copy the whole...

I have a problem setting up voicemail to email with a customer. I have the SMTP set to go out using a gmx.com box I set up. It works fine when I use my e-mail address(hosted by AppRiver). However the customer's exchange server seems to be rejecting it. I get the following undeliverable message...

I have to ground an IP Office 500V2 for a customer. There isn't really a great place to run the wire from the control unit to in their closet. I was thinking about getting a 3 prong replacement plug end and attaching the wire to the ground terminal on that, then just plugging it in to use the...

I have a customer running IP Office 3.0. They have a button setup using the Group Paging action to page a hunt group. This was working fine, but suddenly stopped working. It now rings all the phones instead of picking up the page automatically. No changes that we know of were made to the system...

I have a customer who is having a strange issue with VM Pro. They have a user built to play a 'plant status' message and disconnect. This is setup using the Generic action pointing to a wav file. When any change is made and saved in VM Pro, this wav file gets overwritten with an old wav that was...

I have a phone in a hunt group thats showing 3 unread messages and 7 read. In VMPro it shows all 10 as read. Any ideas as to why or how I can fix it? Thanks.

I am trying to print button labels using DESI from IP Office Manager. I have done this in the past with no problems. When I click to 'Print Via DESI', DESI opens and I get an error saying "Another app requested that DESI automatically import data, but DESI was unable to open the requested...

We have a customer with an IP Office who needs an emergency notificaton system to be OSHA compliant. They need to be able to play a pre-recorded message to all phones that will automatically answer and also interrupt current calls if any. My first thought was to setup a Post Dial in VMPro that...