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Hi, I have recently installed a R9 IPO system and the customer previously had an old Panasonic which would show if another extension was busy. The customer wants to know if there is any way the Avaya can do the same and show if another user is busy. I informed him that there was and sent a...

Please could someone let me know if the following are possible on the IP Office; A customer requires the following; A call to comes in, it rings three times on an extension, then (if no answer) a message is played saying your call is important to us, then the extension and the mobile ring...

I have recently upgraded a site from 8.1 to R9. The system had CTI licences which were working fine with their Taxi dispatch software. Since the site has been upgraded from 8.1 to 9 the tapi driver has not been working. Has anyone else had this issue?

Hi, I am at a company where they have 4 different hunt groups. They want to use call park 1, 2 and 3 between the different huntgroups. I created a group with all users to put as the action data but then it does not show who is using cp1, 2 or 3. How do I get the system to show if a call...

Hi, I have been trying to resolve this issue which has friend my brain for most of the day. I am trying to get a fax to work on ext 208 - the fax number is 01621 744644 we can fax out but not receive faxes. When we attach an analogue phone to the extension it can dial out but not receive...

We have an ip office working on 4 x isdn lines on one main number and a separate analogue line on a separate number connected to the system. We have comfigured the system so that all inbound calls go to one extension but we would like to configure the system do that none of the other handsets...