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I have a user that uses the OneX App on her phone, Android. She has a voicemail that seems to be stuck on the app and can't do anything with it. When I check the web assistant it isn't there, when I log in as her on an iPhone it isn't there. When my colleague logs in as her on his Android it's...

Having problems finding out of OneX 9.0.3. Supports TLS Certs, and if so how to set them up. I have OneX running on a Windows Server Box. The WebAdmin part of all this is new to me so I am in over my head with this stuff. Any help is appreciated.

I have looked around and can't find an issue that is just like mine. Some are close but not the same issue. I have a request to setup an after hours call to go to a Cell phone. If the call is not answered they want that call to go back to the system's voicemail. Ideally we would like a night...

OK, I have this issue that I have been trying to figure out and don't know what could be wrong. We have a Hunt Group setup in a call center. There are only 4 users on the group. The group is setup to send calls to the groups Voicemail box if no one answers. Most of the time that works just...

I have a phone call that was disconnected randomly. When I search the log I get: 09:38:27 3944554069mS CMExtnTx: v=xxxx, p1=0 CMReleaseComp Line: type=IPLine 250 Call: lid=257 id=161539 in=0 Called[91800xxxxxxx] Type=Default (100) Reason=CMDRdirect...

Been using Distributed voicemail for a short while now on a multi site setup. 4 of the 5 distributed boxes are working fine. There are no problems outside of the short sync delay that is expected. However one office has a strange problem that is almost the same as the last comment in this closed...

We have a button setup to record calls. It plays the message that the call is being recorded. What we are looking for is a follow up when the recording is stopped to play "Recording Stopped" I see wav 232 is just that, but how to get to play. Any help appreciated. I doubt this one is possible...

Hello all, We are having an issue with our Distributed Voicemail setup. We have IP Office 9.0.8 and Voicemail Pro 9.1.3 (or is it 9.13). Running. The Distributed setup is running in a few offices. Most have no problems now. We were having version issues and problems with the *17 code not being...

We are having problems with the setup of Voicemail Pro Distributed between our offices. The office with the Centralized system is fine, no problems. The Distributed sites have an issue with the user greetings. No matter what they do the system greeting always plays. They can record a custom...

I was wondering if anyone has seen anything regarding this that Red Hat and Google just put out. Google Online Security Linkhas a write up on it. My reason for posting is to find out if this is something that the Avaya people know about and is there a patch or can we just run the patch they...

I am have a system with 200 plus users and a few different "User Rights" setup for the system. They want to put an Authorization Code in for International Dialing. That part of it I have setup and figured out (working too). My question is how can I give the entire system the same code to dial...

So we have and office with IPO and Voicemail Pro at ver 7. Purchased the license to upgrade the IPO to ver 9. I did not upgrade the Voicemail server, that is still at 7. I know, don't yell at me, I'm still learning. I have a valid license for Voicemail Pro on the box. Do I need to purchase an...

So I am upgrading my IPO to Ver 9 from 8.1. I got the key I ordered and installed it. The key reads that is Small Upgrade Site 7 (9.0). Then when I reload the config it comes back Invalid. Is this OK? Can I run he update and have it will be fine when it gets to Ver 9? Just want to be sure...

Have an office that uses 3.4 of the software Chronicall. So far they have been running reports for years that come out great. No problems, all the information is there. Today I tried to get to the Cradle to Grave section to find it blank, I tried on a few systems. All came back blank. I went...

We have about 8 sites connecting on a H323 SCN. Our current setup is where one site is the Hub of the network. All site's need to be able to direct dial over the SCN to each other. Currently they can do that. The problem is we are trying to move this "HUB" to the site where our Data Center just...

First off, sorry if this is the wrong place or been answered. Also forgive me as I am a Computer Tech taking care of phone systems, so sometimes I ask stupid questions. I have an office of 12 phone's, old Logitech partner 18 Phone's connecting to a Base card on an Avaya IP Office 500 V2 running...

I have 3 offices connected via an SCN connection(s). All three can Direct dial each other with out any problem. They have need to be able to transfer calls from the outside to each other from time to time. While site a can transfer to site b, site C has issues transferring to site a. The call...

I have seen this now in two office's and I have to admit I am at a loss. Issue User will have light on phone that indcates there is a message. But when they go to listen to said message there is no messages. When the Status screen is checked there is a 1 in the field for New Messages. However...

I have looked for an answer to this but have yet to find it. If there is one I am sorry in advance. I have a Hunt Group setup on one of our systems where about 10 people are on Hunt Group. This group takes reports from outside calls. For example if I called in and pressed "2" it would forward...

So I am looking for some thoughts on this issue we found. We have 3 sites that are setup with 9620 phone's connecting through a VPN using a NETGEAR ProSafe VPN Firewall FVS336GV2 on the office end. Two of the sites have been setup for a while and we were under the impression all was fine. When...