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I have a need to change the main greeting of our system. In UM4730 voicemail, it is identified as a transaction box ID 9600. At least I'm pretty certain that is where the main greeting is. All the other tricks I know about changing voicemail don't seem to be working as when I dial into the...

I have set up a VM box (8001) for a caller to leave a message while they are in the queue if they would rather do that than to wait. Ideally, I want them to press 1 to get transferred to the VM box. I know how to do this on a regular voicemail subscriber line and even for a transactional box...

I am trying to figure out how to transfer a caller to voicemail after they have been waiting for 15 minutes on my ACD. I believe I am looking for some type of combination in the CCV. Perhaps multiple CCVs until I get to 15 minutes of announcements/pauses? Also, as a side question: When my...

I've got an NEC SV8500 and wanted to know if it was possible to set a custom wake-up message, whether by a voice message or music playing... Thanks for any help!

I know there is a way for a user to start dialing on the keypad of the dterm and it will call an extension. For some reason, I have a phone that is not able to do this. However, there are other phones at this org that can do this. Not seeing the difference in programming in AKYD... Help?

I have an SV8500 with a station (7308) that doesn't work, no DT. I ran RLST to try to release, but the status is Lockout. Where do I go from here?

We are unable to place calls that start with the toll free 844. Where might I add this to the switch?

Our toll-free was sending pulse 7222 to then get forwarded to our ACD. We did a room number change in the hotel and now we need that toll-free to go to another extension, say 4501. We changed the pulse code to 4501 for the toll-free, but still not working. Any advice?

After logging into the ACD system, I hit the work light to start taking calls and then it cycles through ACD messages on the screen, then the work light blinks and I don't get a call. Any idea?

After installing PCPro, I get an error upon launch. It says: "Failed to process the activation. Will quite the application." And then you click on OK and it just closes. Obviously, I am missing something. Any ideas?

I've got a SV8100 PBX with MAT ACD system... I am pretty new at this, but I can see where to change what announcement number in the CCV, but I cannot figure out where to change those messages? So, how do I change the announcement recordings? Thank you.

I have a toll-free that outpulses 7222 to the switch. I can see that 7222 is forwarded always to 6000 (which is the ACD system) in ACFS. I created a new voicemail tree (ext. 4501) that I want the toll free calls to go to, but when I change the number in ACFS from 6000 to 4501, it takes the...

I have logged into Univerge UM4730 mailbox manager system and see that there is a group setup for "All Hotel Guests". I would like to send a message to this group, but it seems because the owner is listed as .SYSTEM, it won't allow me to send to this group. Can anyone assist? I have an NEC...