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When I try to login with the "admin" login ID to the AAM 6.3 MSS I get this error: "User does not have permission to access the web interface" Yet there is no "admin" login in the list of administrator accounts. It must be some kind of system login but how can we set permissions to this login...

Trying to run backups in cdom 6.3.4, backup is failing: 2015-03-19 13:13:57,418|BACKUP home/backup.sh - Failed with exit code 1 2015-03-19 13:13:57,729|BACKUP ****** FAILED ****** Reading a lot of articles about failures & backups, but can't figure out what the "home/backup.sh" refers to or...

This is an odd one. NTP servers (2) are configured on the active & standby CM servers. Both NTP servers however resolve to the same IP address. Yet the time is off by a couple of minutes. Here's the Network Time Sync page from the active server. CM 5.2.1 The * by LOCAL means that's where...

I have an old MCC in which one single fan of the whole assembly (of 3) keeps revving up then down then up then down, constantly. Researching to see if it's this single fan unit or if a greater problem might be lurking. Bad temperature sensor, other issue that might be causing this, etc. Or if...

If a user has a phone (ie x7000) and they have bridged appearances of x7001, a call comes into x7001 and they want to park the call, the call-park button (assigned to the unit x7000) does not light up. Is there a way to make it light up for calls parked that came in on the bridged appearance...

What is, or what would describe the "Capro process" when it comes to CM? Anyone know? Have never heard of it but can't find a decent description of it online. Thx

Hi all. I'm looking to make calls to a coverage answer group ring on bridged appearances on phones. So a call goes to an extension, that extension has a coverage path, where point 1 is a coverage answer group. The extensions in the coverage answer group are bridged appearances on user's...

Have a puzzler. Trying to get caller ID into CM, through Aura Messaging, back to CM, to a VDN, and to an agent. All that is coming through for CID for the agent is the VDN name & number. Call comes into a VDN, which sends the call to an X port station immediately. X port station has a...

Running into an issue with timetables in emulator, for CMS. I'm trying to put multiple reports in one single timetable. I'm being told by the system that it cannot save more than one report in the timetable. The user ID being used for the timetable is "cms". When I make a timetable using my...