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Our company is running CMS Supervisor R18 on server on Windows server. We recently upgraded from R16. In addition application is packaged virtually and 90% of users community are members of package group accessing the application virtually. After server version was upgraded to CMS R18 App-V...

Details Random number of 9611g phones have recently had the Physical PC port stop/not work when user is on the phone. Therefore, they lose data connectivity. When I look at the phone 'Network Information' I see the PC port as disabled. On INT feature in CRAFT menu it states it is set to AUTO...

I am upgrading my 96xx series phone firmware. Presently have agents using different features than back-office users. That is controlled by Group ID in 46xxsettings file. While I am doing a controlled firmware update I have introduced group ID's into 96x1Hupgrade file. I have renamed the...

Having issue with firmware update working in QA but not in Production Environment Upgrading 96x1 and B189 phones to latest files (below). Upgrade is targeted using $GROUP SEC step in Hupgrade file. Introduced into QA/DEV environment TFTP server and it is successful. Introduced same files...

I am about to do firmware updates for all phones in enterprise. Primarily have 9611g phones. There are some site with 46xx phones in contact center. My question evolves around how the phones interact with the http server to download firmware. My DHCP options fro tftp look like...

Because I have different settings in settings file in profuction and using multiply 'IF $GROUP SEQ' statements, I have some difficulty with testing new firmware. Testing http server upgrade of 96x1 phone to newest 6.6 firmware. Trying to test files in production before full blown upgrade of...

Attempting to download firmware files to test in production environment phone by phone. Working on Avaya CM 6.3 Working with firmware files for 9611 & B189 version 6.6 & with new settings file May 2016. I have done ip-node name for tftp server. I have initiated command 'change tftp-server'...

I have a HTTP server set up in companies QA development lab. Server type: Virtual Windows Server 2008 R2 OS version: 6.1.7601 Service Pack 1 Build 7601 It has iis setup with files in inetpub/wwwroot directory. I changed/updated the firmware files to newest 6.6 46xxsetting and downloads for...

I have found HTTP server set up in companies QA development lab. Server type: Virtual Windows Server 2008 R2 OS version: 6.1.7601 Service Pack 1 Build 7601 It has iis setup with files in inetpub/wwwroot directory. I had the DNS name changed by our network group so I know its working. I...

Apologize if this is a dual thread. I posted this somewhere and cannot find it any longer. I did get one reply with no definitive solutions. I have B189 phone deployed company wide. Trying to get a programmed feature button (abbr dial) to show up in FEATURES tab on the phone. Working on CM...

My compnay has a large Call Center (approx 3000 agents). Space is limited and there are numerous programmers, contractors, and other depts. About to start desk sharing. TOse who desk share want to have their own extension. Logging in and out of the phone is not acceptabel becuase of liimited...

The GROUP_SETTINGS section of the 46xxsettings file has tehbelow statement: ############################################################## ## # GROUP_SETTINGS ## ############################################################## ## ## Parameter values can be set for specifically-designated groups of...

Working on a Avaya CM 5.2 WHen programming B189 conference phone feature keys they do not display on main screen but on Feature taps. Only one key dispalys at a time. Attempting to get a programmed speed/abbreviated dial to diaply on the main screen. Want conference room participants to be...