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  • Users: stevewt
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  1. stevewt

    IPO 9 / VMPro - Indicator to let call centre know when phones are open or closed

    We are running a small call center with 5-10 concurrent agents. Depending on the time of year our hours change from week to week. We are using a "test" condition in VMPro to route calls either an hunt group staffed by agents or to after hours messaging. I would like to have the "open" or...

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