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We are running the latest version of MiCollab client and Server. We have come across an issue where randomly some of of users phones divert straight to voicemail, even when the user has a status set to in the office and the client is set to Use PBX Default when on phone or not answering. There...

I have set up the sync for AD, but for some reason it is not accepting the AD password. It pull across all AD info, but for some reason not the password. If i add my own password in MiCollab and then re-sync, the password i added no longer works. Any ideas? Also i have set up the Calendar...

In looking through the Mitel reports recently, I’ve realised that some of the reports give totally different to figures like the number of ACD calls handled and the average call time. For instance, Queue Group Performance by day of the week says that we’ve been offered 13598 calls in the...

We have a scenario, where an ACD agent is skill set 1, Mon to Wed and then skill set 3 Thursday to Friday. At present IT make the change as we are the only ones with that level of access. Is there a way a allowing that level of access but to only the agent groups they manage?

I am having trouble setting up times and dates in the Schedule Condition Designer. Office hours i am trying to import are Monday 8am-5pm Tues, Wed, Thurs - 9am - 5pm Friday - 9am - 4pm But i cant get it to work. Any ideas?

i want to be able to divert from an internal number to multiple speedcalls that point to external numbers. So far i have set up the internal number call forward to an acd path that interflows to the speed call and then dials out. Any ideas?