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Hi, folks. I administer a cluster of 3300's. In our environment, we also have SRC's and a MAS(NuPoint, UCS and MCA). We're running low on IP addresses in the VOIP subnet at one of our sites. I'm planning to expand the address pool on the DHCP server that services that site. I need to know all of...

We currently have our front desk operators enabling\disabling night service via buttons assigned with the related feature access codes. There is a desire to be able to put an office's 3300 into night service from the outside. Is this possible without setting up DISA? Could system speed calls be...

I administer a cluster of MCD 3300's. We have given a supervisor the ability to put a skill group path into DND. Is there a way to display the DND status on the supervisor's phone with a lighted button?

I administer a cluster of MCD 3300's. Some folks in one particular department in my company made a recent request. They're members of a single ACD skill group. We don't allow group presence control in our company. That is, users in our skill groups cannot selectively make themselves absent from...

We have a number of ACD skill groups who's agents all have the same skill group. What is the default call order for such a configuration. That is, if all members are idle and a call comes in, to which member does the call go? Is ACD skill group call order circular, terminal or neither?

I administer a cluster of 3300's. I would like to find all the places where a particular COS might be in use. I have to make changes to a particular COS and want to have a list of things that might be effected as a result of the changes. I've already exported the Users and Devices table and...

Does any have any information on the algorithm\methodology behind the address type-ahead. I vaguely remember coming across an IBM document years ago that had a detailed developer write-up on it and explained some of the seemingly inconsistent behavior of it. I can't seem to find the document...

I'm new to the MCD 3300 system. I've dabbled in phone system administration over the years, but it was never my primary responsibility. Unfortunately or fortunately, I'm being expected more frequently now to support our phone system. As I've stated in other posts, we have a cluster of 3300's...

We have clustered MCD 3300's with a primary MCD in use unless we're in a failover condition. The primary MCD is in our home office. 99% of our users hotdesk into their phones. Our home office front desk phone is a non-hotdesk extension. That is, the base extension is tied to the actual phone, a...

We migrated from an IT 5000 system to an MCD 3300. The old IT 5000 system had an option called "House Phone". If an extension was set to House Phone, that extension could be programmed to auto dial an extension as soon as the handset was lifted. This allowed us to setup a lobby phone to function...

Hi, guys. I have a 5330 coming up prompting to "Enter Teleworker PW". However, I don't want the phone in Teleworker mode. I've tried various things: booting the phone, holding down 7, when prompted to configure TW, selected No. I also cleared the settings on the phone. However, every time I boot...