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Hi, I have just installed an IPO with 20 x 1608 handsets. I set the IP Offices DHCP to server and entered a range of 20 ip addresses for IP phones only. They have DHCP server on their site but I thought they would not conflict as I set the Avaya to IP phones only. When they come in the office...

I have always let the customer choose from the default ring tones available on the handset but a particular customer hates the default ring tones. Is it possible to upload new ring tones to the system that is not just a personal ring tone but uploaded to all handsets? Many thanks,

I am trying to set up a button which the customer can press at night so that all their calls go straight to voicemail. I have created a button which sets night service on the main huntgroup. The huntgroup for the night service I have called NightVM and this contains a user named voicemail...

Hi, I had a nightmare resolving this issue so any help will be appreciated. A company use a set of 0843 numbers so that they can call abroad at discounted rate. They have a star code set up so that if they dial *98 for example this dials the 0843 number they can then enter the destination...

I am configuring the buttons for 1616 handsets using the user rights to save time but as I am using the user rights each handset will have a speed dial to its own extension. Is there anyway to get round this? Or do you have to configure each handset individually? Thanks in advance,

I have installed many systems using digital combo cards but Thursday is my first installation with an analogue combo card. Please could someone let me know what cable I need to go from the BT phone socket to the system? Is it just BT to RJ45? Do they all work? Its just that I had a bad...

I have just set up an IP Office. The date is stuck on the 27th of October and the time is plus one hour. I have tried changing the time settings to none, SNTP and voicemail pro and changed the IP address of the timeserver and the dst is stuck on 31 march 2013 - october 2013, whenever I try and...

Hi, I have a 9620 handset which works fine locally but when I try and use it at the remote site it is just trying to discover the phone system address and will not connect. There is a sonic wall between the 2 sites and I can ping the IP office at the main site from the remote site. Any ideas...

Does anyone know of a provider than can offer call queuing in the cloud which works well with Avaya? Or any other 3rd party solutions which could work well in a doctors surgery. P.s I have used Zeacom for a few months and wasn't impressed. Thanks in advance,

Hi, A customer has an IP office at site A and site B which he wants networked together. We are going to purchase voice networking licenses but are unsure if we need to replace there current Linksys X2000 routers. The routers do not have a VPN facility so in order for the voice networking...

Hi, We are about to install a new IP office and there are 5 x H323 extensions which are going to be placed in a remote office. We have installed H323 extensions successfully a couple of times before but on this occasion there is a sonic firewall in place between the two offices. The provider of...

A customer has a German and a UK SIP number. Is it possible to choose which number is shown as their presentation number depending on where they are calling. For example if they dial a German number it presents a German number on the end users phone or if they call you it displays the UK number...

Hi, I have set up an auto attendant for a customer on essential edition. Each option goes off to a various hunt group but it is not showing on the handset which option has been selected. Please could someone remind me how to show this on the handsets (1408'S). Thanks in advance,

Hi, I would like to know if it is possible to lower the volume on tracks uploaded to the IP Office. I have seen this question has been answered many moons ago, back on release 2 and the answer then was to lower the volume on windows media player and then re-upload. Is there an easier way to do...

We have set up an extension with a ddi and when this user is on the phone and a second call come in we would like the telephone number to be engaged, currently it rings through as a second call coming in. How can we amend the system to do this? Is it as simple as moving the two other lines from...

A customer has an IP Office on 6.2 and their sd card is playing up. We have a new sd card and have transferred over the licences but they have 200 voicemail greetings pre-recorded on their old sd card. Is there anyway to transfer these greetings onto the new sd card? Thanks in advance,

Our customer has calls forwarded to their mobile at weekends. When they miss a call they do not know which customer has called as it only displays the main bearer number when the call is diverted. Please could you let me know if it is possible to present the customers number and if so how? P.s...

I am connecting a franking machine to the IP office and when I have done this in the past there has been an RJ end to the franking machine so that it can plug into an analogue port on the phone system but the one I am currently looking to add to the phone system has a BT end and was plugged into...

Hi, I replaced the router we were using to forward ports to the IPO for two h323 extensions. The two 9620 extensions were working fine and the router was forwarding 1719 UDP, 1720 TCP and the stun port. We then replaced the router and forwarded exactly the same ports but this time there was no...

A company has 200 plus ddi's and they would like each one to display on the handset so that they know which number there customer has dialled. Previously we have done this by creating a huntgroup for each one but this will take ages. Please let me know if there is a quicker way?