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  • Users: ianns
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  1. ianns

    Non technical - Query about responsibility of Avaya software downloads

    Hope somebody can give me information on this one. So we have a client with a 7.0 IP Office, which we are potentially looking at upgrading to 9.1. Currently the main contact at the client has Manager 7.0 installed on his local workstation and makes changes in the system himself - I'm not...
  2. ianns

    Issues setting up new SIP trunk

    I’m trying to setup a SIP trunk for the first time, and will be completely honest in that I’m greatly lacking in knowledge specific to SIP. I've been working on and off for this setup over the last month and resolved several issues but at the same time have this in a no way working state. Any...
  3. ianns

    Mobile twinning issue in hunt group

    Using IP Office 9. Setup a hunt group to collective ring for an event tomorrow. Created 4 dummy users, mobile twinning enabled, twin hunt groups, twin while logged out. When calling it I watch system status and it shows a brief connection on all 4 twinned devices before 3 of those drop and...
  4. ianns

    one-X admin console - can't delete duplicate user / user can't login

    Recently I had some issues with a user in IPO, and resolved by recreating the user. However this has now caused another issue. The user is unable to login to one-X portal. They get a server communication issue when entering the correct password after a long wait (however if you enter the...
  5. ianns

    B179 with IPO unable to call outbound

    This might be a little short as posting quickly before I have to run out of the office. IPO 500 V1 running latest version 9. Just got a new B179 SIP conference phone. COnfigured per this link: http://blogs.scansource.com/avaya-b179-sip-conference-phone-installation-for-ip-office/ The phone...
  6. ianns

    ContactStore issue searching recordings

    I've been trying to figure this out for a few hours now. Exhausted searching Google and this site, and been through related troubleshooting on marketingtools, so hoping somebody can help now. The 'basic' problem is that when searching for calls in ContactStore I receive 'There are no matching...
  7. ianns

    Emulating collective hunt group/allowing user control over call forwarding

    Before starting, I'd like to point out that I am relatively new to both Avaya and working with telephony in general, so it would be very helpful if people could keep there responses simple for me please :) I have a client who has just had a new IP Office 9.0 system installed, and has some very...

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