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Hey All, I am moving from a position of supporting Avaya IP office to Digium Switchvox. Does anyone know if an application exists to real time monitor the Digium system which is similar to Avaya's system monitor application? I have found the advanced debug logs which looks like what I want...

Hello! We are going to deploy GFI to one of our clients which use Avaya IPO SE 9.0 with a primary/secondary/PRI expansion. I am not sure how many SIP trunks would be needed to support 25 fax numbers. How many channels are used on a SIP trunk to receive a fax? Do I need a SIP trunk from each...

Hey All, I was reading manager help files and I saw that there was an option to set callerID name w/ z. Has anyone tried that before? I have set outbound caller ID number w/ Ns7025551234 How would it work w/ z? Ns7025551234zBusinessName? I am not able to test as it is an remote site. Hoping...

Alrighty guys, I so screwed myself and I am needing some expert advise asap. everything was working fine.. IPO 500 v2 9.0 2 PRI incoming line group = 2 outgoing line group = 2 ARS 50 main set to give main business number 0N; 0Ns7025551234 dial group 2 XN; 0nS7025551234 dial group 2 Etc...

Hey all, Server edition again (ahhh the learning curve) Primary, secondary, pri expansion The primary vmpro started disconnecting mail boxes. So I pointed at the secondary vmpro and everything was working perfectly fine. But I still wanted to get primary vmpro working. So I simply uninstalled...

Hi All - Well I stupidly unistalled vmpro from my avaya server thinking I could easily obtain RPM file to reinstall. AND that is not the case as far as I can tell. I have downloaded an ISO of SE and I am going through all the packages - I do not see anything that screams 'vmpro' to me. Can...

Hey All Sort of off topic... I am looking for a cordless phone that has programmable keys. Not Avaya brand. Just any standard cordless phone that I can plug into a combo card. I would like to program some short codes into the cordless phone for transferring calls to make it easier on...

Has anyone done it? I see the option for an efax numnber when I am in the vmpro client. Does it work out of the box or is additional licensing needed? (we have server edition) A walkthrough would be great too HeatherTECH.net | ACSS - SME | AIPS - IPO

Hi Guys, I installed Xima last week on my server edition setup. I have a primary; running vmpro, one-x, web server and IPO Secondary is running vmpro and IPO And we have one PRI expansion cabinet w/ analog trunks Since installing VRL my primary server has shown a yellow icon under solution...

Hey Guys! I went with the suggestion of the pros here and selected Chronicall over CCR I have installed chonicall reports standard and the recording library following the instructions. I have call recording set for ON for ICR to Recording Library. When I place a call to the DID I do hear...

Hi There, So in my mind I see this working no problem. But it goes against what I learned about server edition so I just want to check with the pros here.. I have server edition with a primary and a secondary - R9 I have a 500v2 for PRI expansion I want to add a combo card to the 500v2 and...

Hi Guys, We have a receptionist who needs to be away from her desk while working. What do you guys usually do when someone needs a cordless? I do not want to use DECT - seems like a bit much for just one person to have a cordless phone. I was thinking of plugging a cordless into the combo card...

Hey guys, So I have been working on this for days, and while I feel I should be able to fix this with monitor and troubleshooting I have hit a dead end. My scenario: Server Edition 9.0 PRI Expansion 500v2 I have an H323 line to the 500 box w/ the shortcode: ?/dial/./99903 from the 500 I...

Hello All, First time for me not using the IPO as the DHCP server. Does anyone know what option I should put in the cisco config to get the IP phones (9608) to connect to the call server via dhcp through the cisco? Thank you. ACSS - SME

Hey All, Looks like we got a bug here with the UC module and we now have voicemails disappearing with no end user interaction. I really need this one voicemail... its evidence!! (Law firm....) When I check SSA it says there are 0 voicemails in the users inbox... but the message had been saved...

Hello All, My client has a large receptionist team that fields the calls of several law firms. When a call is first received the caller ID of the caller is shown There is a delay before the line tag is shown and they need that tag to know how to answer the phone. Is there anyway to speed up...

Hey All, I followed the guide for the softphone - and it doesn't mention opening port 80 on the firewall (that I read anyhow)... So when I attempt to connect the softphone from outside the network I can see my ip requesting 80 on my firewall.. and since it is denied the softphone cannot...

Hey All, I apologize in advance for this question.. but we have to get this PO in today and my rep is on the east cost and already gone. The solution we are designing is for a primary IP0 with Server Edition and a back up server should the primary fail. Would this require 2 server edition...

Hey All, Conference phone B179 when calling from 9608 to B179 I hear echo on my side (caller side 9608) B179 side does not hear the echo. What settings would you recommend to help with this? IPO 500v2 9.0 on VLAN network with only voice traffic on it ACSS - SME

Is there anyway, through the use of IP Office or VM Pro/OneX to call a list of external numbers and play a recorded message? This would be used by a school to inform parents of snow day, for example. 3rd party software will also be considered. Any advice is greatly appreciated. Thank you...