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Is there a way in CM 8 to display the name of SIP extension name instead of agent id and name? Current config when agent is calling the extension directly it displays the agent if and name but after agent is logged out then displays station name

Hi Can someone help me to open ODBC port 50000 in Avaya CMS R19? This port is not open in firewall, I cannot find any documentation

Is there a way to display trunk/port on phone display instead of caller id or tac on analog trunk? There are 5 members in analog trunk and caller id shows tac *001 Trung group 1 Instead displaying the tac, I want to display 001/001 001/002 So on The unique Id is required to map some cti...

is there any instructions available to add second interface in CMS eth2 with the static route ? etho is working fine but need to add eth2 to connect with CM which is is different subnet

Sip port is 5060 in Avaya 9600 phones, however in user registration under simultaneous phone is registered with random ports? Any idea why phones are registered with random ports instead of 5060. Example. Extension 1001 192.268.3.90:44918 Extension 1002. 192.168.3.91:57257

how can I join following two SQL into one? The data is in the same Avaya CMS Informix table. 1. data needed from yesterday 1/26/2022 b/w 19:00 and 2400 2.data needed form today 1/27/2022 b/w 0000 and 07:00 select row_date, starttime,starttime_utc, split,acdcalls from hsplit where split=11...

Vdn 7001 rings physical station 7002 no answer goes to cov path 1 and send to vdn 7003 (point 1) but call still displays vdn 7001 on answered agent Is there a way to display vdn 7003 instead? Vdn override is set to yes on both vdn, I have a feeling that it is working as designed, override...

Is there a way to hashout the password in commandhistory under /var/log/ecs? When adding/ changing station/agent with password/sec code, command history is displaying the clear password old and new values, can I mask the password?

Is there any log in SMGR like CM list history? If I change extension password in SMGR so need to see the long who changed it?

Is there a way to ring extensions at t time from hunt group? If 4 extension in hunt group then will ring 1st, no answer seconds and so on What would be type of hunt group? Circ or DDC?

Is there a way to setup speed dial in cm without abbrv dialing? Users don't want to have abbrv dial button but dialing the short code Example user press *200 and system dials 603xxxxxxx User press *300 and system dials 704xxxxxxx

Is there a way in cm vector to ring the extension then queue the call?? My client wants to play some sort of alert/ loud sound for staff if there are more than 1 calls waiting. Example 2 agents are staffed and already on the call, 3rd call came , customer wants to have audio alert instead CMS...

is there any external tool to change CM Agent Login ID password rather going into CM and change it ? CC supervisors want to change agent's password and dont want to log into CM ?

Avaya CM Rel 7, VDN name is not being displayed on 9611 phones, VDN Override is set to "Y"

I am interested to build an Avaya AAEP lab, is there any alternate to Nuance,IBM speech server ? they don't offer free trial...

has anyone seen this error ? cannot sync CM with SMGR, I have tried to reboot SMGR but no luck. Initialization of CM CM-Inventory failed. Reason of failure : Sync: SyncSwVersion ADAPTOR_EXCEPTION : com.avaya.iptcm.cm.adaptor.exceptions.OssiLoginException: Server sent invalid message length of...

Aura 7.0 single server, I followed the document to configure AAM, CM and AAM, however when subscriber is calling from own extension then call is transferred to correct VM subscriber, but when call is transferred from cov path then system ask to enter mailbox number. 1. Ext 3001 has VM box -->...

9611CC downloaded all agent buttons but when I login using login button , it doesn't refresh the agent state and not toggling login to logout, list trace on CM shows 404 not found and not passing FAC to login.. FAC+agent id works right away? Am I missing anything? I am able to call this...

what type of hunt group I need to acehive this ? if first extension does not answer, the call will ring on second and so on after # of rings ? basically I am looking for a loop 1.1001 2.1002 3.1003

call records table stalls for some reason, today it stopped collecting @ 10:00 am, last record updated @ 10:01 even table limit is 50,000 records ? any thoughts ? it happens every day time to time max) row_time 11/02/2018 0 11/02/2018 1 11/02/2018 2 11/02/2018...