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When I go to login to One X portal either through IE or Chrome I get the message "There is a problem with this website's security certificate". How can I remove this prompt so that the users don't have to click "continue to this website" every time they login. System is on 9.1 and VMPro/One X...

Have a customer that would like the ability to forward calls from outside the office. Is there a way that I can forward an extension through the auto attendant or a user start point?

Hello gurus, Need some help setting up a remote phone. I've set this up in the past and never have seen this issue. I've programmed the Public IP for the Call Server and HTTP Server. The phone seems to connect to the HTTP server and pulls all the config files. The phone then ask me to login...

Just wondering if anyone has had this issue before and if so what they did to solve it... I have a B179 SIP conference phone that connects and registers to the system just fine. However, after a few days it becomes unregistered. For now, I have been solving it by changing the IP address back...

Site has a distributed voicemail configuration. Every so often users connected to the distributed server, with group voicemails, will report that visual voice is showing 10 messages but when they enter *17 to hear their messages it says 0 messages. Anyone ran into this issue before?

When trying to dial between systems connected via an H450 trunk I continue to get "Unobtainable". I have trunks pointing at each system, short codes sending calls out the group ID, and incoming call routes set up. I have done many of these and never have had these issues I'm experiencing with...

Hello Gurus, I'm having an issue with a VM Pro I have set up as distributed. I have done many of these installation but first time I run into this issue. When I look at the distributed server I see sync master and sync slave attempting to sync. However on the centralized server I don't see the...

Hello Gurus, I recently purchased a Portech MV-374 GSM Gateway. The customer would like to use this for outbound calling. So far I've placed the gateway in the same IP range as the PBX and inserted SIM cards into CH 1 and 2. So since this is the first time I attempt to do this integration, I...

I have a an issue with Windows based servers running VM pro. They are set up as distributed and have been working fine for about 8 months. However every so often users begin to report that they aren't getting their messages. When I check the Centralized server the Distributed one appears to be...

Hello gurus, I'm having an issue with a couple users that I just installed One X Mobile. At this site there is a mix of Android and iOS devices. For most of the users I have no issues, One X fully connects, VoIP working great, able to receive voice messages, and able to create conference...

Hello gurus, I have a site that keeps telling me that they have some extensions that the message indicator light turns on, but when they go to check their messages it's telling them that they have no new messages. This site is on 9.0.3.16 with distributed voicemail servers. When I check the...

Hello gurus, I need assistance with an issue I'm having with a customer trying to work from outside his office. The scenerio is as follows: A user in site A needs to work in site B of the SCN. He went up to the phone he was going to be using at site be (ext 524) and pressed *36 to logout the...

I have set up distributed VM servers for a client. The central server is able to see and connect to the distributed server. However, on the central server when I look under the distributed server tab I can see the distributed server there and it shows as started. I have left it like that over...

I have several Lenovo H505s Desktop PC with 8.1 and the print spooler service continues to stop. I have to go in and manually restart the service for it to print again. This only last a couple print jobs and then the service stops again. What can this be?

Hello everyone, I am having an issue and need your help. I have configured the setting on LAN 1 for the One X mobile app and all is good. Users can connect to the system using their cell phones and make/receive calls through the One X app. However when I make those changes on the LAN settings...

I have a One X server which I am able to establish a full connection with from any network. However when I make a call using the One X mobile app I get no audio either way. Has anyone else ran into a similar issue?

I need your help to set up a One X server for a customer. They had a Win 2003 server running Avaya One X version 8.0.84. The service was running great but the server was at end of it's life cycle. So they decided to move the One X service to a new virtual server with Win 2008. After installing...

I recently set up a One-X server. When I connect to it on the same network as the server, all is good. However when I step out of the office I get a yellow notification icon and it says "Partially connected". When I attempt to make a call I get an error that says "VoIP features not active". Has...

I recently set up a VM Pro server for a customer running 9.0 and configured VM to Email. It worked for several weeks and it now has decided to stop sending the VM. I've searched the debug logs for the error but it doesn't even seem like the system is attempting to send anything. Has anyone...

I have set up distributed VM for a customer. The servers seem to be syncing when I look in debugview. However, on the Voicemail client in Centralized server I check under the distributed VMs and see my distributed server, which is great. But under results it shows as started and never seems to...