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Hi All, I'm having an issue to redirect Experience Portal REFER Message from the SBC back to session Manager then to CM. Actually what is happening now is that: 1- Experience Portal sends REFER Message to Session Manager. 2- Session Manager redirects it to the SBC. 3- SBC takes the REFER...

Hi All, I am making a new configuration to switch from H323 to SIP via Session Manager. Till now I can get the call from 3rd Party SBC to Session Manager and from Session Manager to Experience Portal, Where Experience Portal plays an IVR App then it redirects the call to a VDN. However, in the...

Hi All, I'm trying to do routing based on percentage from session manager to different sip entities. Anybody has any info how could this be achieved? For Example: Session Manager gets the traffic then routes 50% to First Sip Entity and then the other 50% to the second sip entity.

Hi Guys, I need to know what is the main difference between ARS and AAR? As far as I know ARS is used for outbound calls to public network while the AAR is used for outbound calls for private network. But, What could restrict configuring AAR to be used for making outbound calls to public network?

Hi, Is there a way that the agent that is having an incoming call not to transfer it to another agent unless he calls the other agent and inform him by the case first then transfer it to him?

Hi, We are going to upgrade from CM5.2 to CM6 and I need to know how could I take a backup of CM5.2 data and import it to CM6. Will there be any data conflicts or such things as CM6 will be having more features than CM5.2 or will it backup and import the whole data as it is? Please if you can...

Hi, I was looking for a way to let the hunt name and hunt extension be displayed instead of the agent Login-ID name when he is calling someone. I want to do this as I have made an internal queue that will support the organization and I want the customer when he calls back, then he calls the...

Dear All, This is my first post in here and I glad to join your community and I am seeking you support in the below problem. The problem in brief is that when we dial the DID it gets some delay until it enters the VDN which makes customers think that they aren't connected and close down. This...