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Hi All, We have a requirement were the user (digital extension) calls operator (digital extension) and ask him to provide a line to him so that he can dial the desired mobile/landline number. IP Office is Release 9.1 Server Edition All phones are digital phones All lines are analog and...

Customer is having IPO Server edition with SIP trunk. Everything is working fine except dialing out from missed call logs for international numbers. We are using 9 to dial out and user have the privilege to dial international numbers. When anyone call from Dubai the missed call is logged as...

Customer came up with a feature they had used in Nortel, They want to give auth code/password to 5 users so that 5 of them can dial any national or international number from any extension by entering this code. Can we do the same in Ip Office? iam happy i am here...

Customer is asking to set short code for speed dialing so that when they dial the short code the system should dial that mobile number. I set like this but its not working. *001 Dial 905123456789 ARS 50 Mobile dialing activated on trunk. ARS 50 has this entry ? Dial . 1 iam happy i am...

I have configured an auto attendant with option Press 9 to transfer to operator extn and dial by number to extensions on 1,2 and 3. When i enter the ext number the call is going to that extension and when i press 9 call is going to operator extn the phones are ringing , my problem is the...

Hi All, How can i trace a call in IVR application. Is the something like DBVIEW that we have in voicemail Pro. I want see what is happening when i am selecting a MENU option. iam happy i am here...

We have a customer looking for Avaya IP Office and Lync integration. They are using cloud based solution - Lync Online. Can we do the integration with Avaya IP Office as normal Avaya IPO Lync integration? iam happy i am here...

I was using ShellExecute to open internet explorer in my TAPI application for Avaya IP Office it was working fine in windows XP and windows 7. It is not working in windows 8 and windows 8.1. I am using the following code , ShellExecute(NULL, "open", "C:\Program Files (x86)\Internet...

I have developed a small call control application based on TAPI and i was working fine in windows 7 PCs, After shifting to windows 8 my application is not receive any incoming call notifications.. Which version of TAPI should i install in Windows 8.1? can anyone provide me a download link...

How can I configure the system to route the call to particular extension say 2020 when any user dials 0. 2020 is the number of reception. When we dial 0 from any phone it should go to extension :2020. What changes I need to make to achieve this Avaya Aura/ CM 6.3 mid size. iam happy i am here...

Is it possible to configure a user, which can be used on 9630 Ip phone and as a SIP endpoint on Avaya One-X mobile for SIP on iOS. we have license for 15 Avaya One-X mobile SIP Customer want to use the app on his smart phone when out of office, he dont want both phones to work at same time. I...

I have an an issue with extensions under a particular COR which makes use of different route pattern and trunk group to dial out. From EXT number 6150 after i dial the 3rd digit i am getting a additional tone but i can continue dialling and the call is going thru the correct trunk, i dont know...

We are facing a strange issue today, when we call some other company numbers the call is answered by the PBX over there, when we enter any dtmf it is not being detected, this was working fine yesterday for some numbers its working fine, there in no dtmf isse when we call our on IVR. Avaya CM...

I have a multi location Avaya Aura setup, Primary Site + LSP in Loc 1 LSP in Loc 2 LSP in Loc 3 I have configured 3 vectors for 3 locations assigned to trunks in each location. All vectors have same config, Play announcement , ask to enter ext number or press 0 for operator, when 0 is pressed...

I have a multi site installation, Site A: Primary Site Main CM 6.3, Avaya Midsize template with CM,SysM,SM,AES,Utility,Presence -HP dl 360 server S8300 LSP ip-net reg 1 with S8300-Site A as LSP ip-net-map set recovery rule set G 450 gateway DHCP for phone from CISCO router option 242 set...

Hi experts, I have IPO Rel 8 with basic auto attendant /Essential edition /No voicemail pro. SIP trunk 10 DID / 10 DOD My requirement is when someone calls main number auto attendant will answer, play a welcome message and ask the caller to press any digit. ON selecting 1 i want to...

Hi experts, I am facing a strange issue in our System Manger, The Application State of the Virtual machine is TIMEOUT. The webpage is not loading and showing error NOT FOUND 404. I rebooted the entire platform and it worked for some time and again went back to timeout/ page not...

Hi experts, I am trying to play back the number entered by the caller as DTMF using Speak text action. I assigned the DTMF($KEY) to a variable CPx(CP0) I added a speak text action and under specific/ text to speak i gave <spell>$CP0</spell> When i call the the IVR enter a number 1234, the...

Hi Experts, we need to develop an IVR application in voicemail pro that has Databse integration (MS SQL). The application will check whether the caller has any appointments with any doctor and play back the appointment time and data retrieved from database. I have developed the...

Hi Experts, We have configured a Modular messaging server (single server with MSS and MAS). We are able to receive fax and voicemail as email. I would like to know how can i send a fax using the MM server. Since the outlook client plugin didn't work we configured the account settings...