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I am trying to run a database rebuild on a RES 3700 database v5.2 that keeps failing while completing the rebuild. In Database Manager I get an "Error renaming database file" and a dialog box popup that says I/O error renaming file. The Database Manager then just sits there with the green light...

Does anyone know of, or better yet have, any documentation on how to program custom touchscreen templates for MICROS 3700? We will be installing our first 1920x1080 terminals soon and I was hoping to find or program some custom templates to make better use of the increased resolution over our...

I am having an issue with a WS5 running with 3700 v5.5 when the WS boots. The WS loads OPS and shows a brief message "Printing Timed Items" and then crashes returning to the CE desktop. We are fairly certain that this is related to a future order a manager tried to enter that included voids on...

I have an interesting problem that I cannot find a solution to. I have a Fixed Price Meal setup that serves two people so the meal requires two entrees to be ordered. Along with other required courses for the meal, I have setup two entree Courses (Entree 1 and Entree 2). All available entrees...

We built a "pizza builder" touchscreen that uses various combinations of macros and main/sub level changes to accomodate different sizes of pizza and associated toppings and no/sub/lite (no charge) modifiers. Everything works great but I cannot figure out a way to reset the active Main and Sub...

Does anyone know if there is a limit to either the number of pages or the number of open checks that can be displayed on the Open Check SLU screen? On a busy night at the bar last weekend we had over 500 open checks which, based on our button size and touchscreen configuration, equated to 10...

I'm hoping someone can help me or point me in the right direction. Running Micros 3700 v5.2 on Win 7 Pro server. I have created an AutoSeq which runs weekly reports based on a Schedule Class. The AutoSeq contains steps 1 through 3 of type Report and steps 4 through 8 of type External Program...

Running select * from micros.chk_dtl order by chk_open_date_time shows a check from 2007-04-26 that has chk_open "F" but for some reason is not being purged through the nightly autosequence. The purge seems to be running correctly as the next check shown is from 2013-11-15. How would I go...

I am trying to clean up our menu items and deleting old items that we no longer sell. I have waited until the last sales of the items have passed our historical date range set for retention and I have been able to delete all items that were never posted as wasted items. I get the following error...