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Hi, When try to select Agent status report and Detailed call reports in Administration Tool getting below message. "No Authorization, could not sign on" Where this need to be checked in IPOCC 9.1.7?

Hi, Got this error when tried to uninstall voicemail service from the updates tab of primary server, IPO SE 10.0.100. "error:Failed dependencies : vmpro is needed by (installed) Primary-10.0.100-53.el6.monarch" How do I go further to reinstall? Thanks Iramipo

Hi All, What is the exact meaning of URQ_Reason 3, which i got with some of my ipphones. Some sites mentioned "security denial" is it right?

Hi Guys, The subjected issue with the IPOffice 8.1 500v2 system. There are two different PRI service providers PRI 1: Clock: Network PRI 2: Clock: Fall back When we make calls through any of the PRI, the call shows "External" and call timer is not running. When interchanging the call source...

Hi , Facing an issue with all 16XX phones in the system IPO 9.1.7 as they are rebooting frequently with the "Resetting on URQ" display message. below is the message from monitor.. H323Evt: GK: Unregister endpoint lab1_579f728d294961ef for extension 9502 reason 3 urq_reason 3 CMExtnEvt...

Hi Team, I am installing Mac softphone and logged in, but the same time my IPPhone logged out automatically. Is there any setting need to be enabled? because the same way it is working with Windows Communication & Softphone. System IPO9.1 SP 7. Urgently help required.!! thanks ipo

Hi all, We have a Grandstream 16xx phone registered with IPOffice, it shows the idle screen as "Grandstream" instead of the SIP Account name. Any possibilities to change the same?

Hi all, We are facing line_lock issue with some extensions which are in the list of "block_list -lim 1", actually those numbers are not working for 3-5mins then started works fine. Getting this issue with elu29 & elu34 cards extensions only. Any thing missed out in the config? pls help me out...

Hi All, we have MiVoice 6.0 sp2 server with a standby(1+1), using classic LSU-E and IPLUs. During normal(Primary up) operation IPLU works fine, during failover(Standby up) IPLUs are not getting sync with server. Both servers are network bonded. Any help? Thanks iramipo

Hi All, I am getting frequent reboot of IPO primary server with below alarm, S-Edition Primary 9.0.3.16 build 2 <Segmentation violation> CRIT RAISED addr=00000000 d=-2 pc=00000000 00000000 00000000 00000000 00000000 35da23a3 No idea bcz, the secondary server running fine with same build. Any...

Hi all, i'm unable to upload image file (jpg/png/bmp) in Tadiran T48G phone. Getting "HTTP 500 Internal server error". Any solution? Thanks iramipo

Hi all, How this N+1 cluster configuration to be done for Mivoice 6.0. I got a news that there's no ICT Tool in mivoice 6. Not found any relevant config info on library. Could you please help me out with this. Thanks Iramipo

Hi All, We have an AVPP in one of our site, how could i find the model from the config page? Not found software versions page, and it is showing Maxcalls:80 in Network status. And What is the exact meaning of the below lines, SVP-II Telephones in use (Last/Max): 38/39 SVP-II Telephones in...

Hi All, The IPO500v2 was received with 8.1 release SD card, then we did an upgrade to 9.0 with license. Now we are connecting an 9.0 release SD card with the same IPO500v2 unit by removing the existing. I am getting the below error in monitor, no phones are working, no login available to System...

Hi, We have a IPO 9.0.3 500v2 system. When user dialling external number like 098XXXXXXXX using the user short code 0N dial N 101(E1PRI), the smdr out put shows the same number with 0. How can I remove it. Thanks Iramipo

hi, Anyone worked with Shoretel ECC8/9 simulator?? is it mandatory to have shoreware HQ server also?? or it is a prerecorded script? pls help, iramipo

Hi, We have IPO 9.0.3 Pref.edition and want to configure (standalone)One-x portal for IPoffice. Installed the same. What would be the domain name address in the manager>system settings?? and XMPP domain address in onex portal?? Both should be same?? thanks in advance, iramipo

hi, I want to upgrade my existing 4.1sp4 system to 6.0 MiVoice. Do i need separate license for 6.0?? or Existing will work? Hope 6.0 supports TSW hardware. any points should i need confirm before upgrade ? pls help[ponder] iramipo

Hi, I want to modify the system announcement of below in the Embedded Voicemail(IPO 9.0.3), "Extension XXX is not available, please leave a voice message after the tone" here instead of 'Extension XXX is not available' i want to upload my recorded file for the operator(e.g all our operators...

Hi All, In my system i have some 40 users and their names are starts by A,B,C. From my phone if i want to dial a Person called Charry, i am trying to search his name from Phone directory by pressing NumberKey"2" 2 times(to start names from letter 'C'). But i am not getting the names list...