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Hey All, All required settings a in place for direct Media to work. IP Handset and line all use same codec (G711) but direct media is not happening. I have a H450 connecting Site A & B together IP Handset is at site A but is registered to site B with a site A IP address. IPO500 is also at...

thread959-1472118 I want to calculate the number of calls Answered < 20 seconds. The service level threshold is applied to both Short Abandoned Calls and the Answer Call Threshold. How can I exclude short abandoned calls ie ignore calls abandoned within 5 seconds (as apposed to 20). The...

In voicemail pro, is there a variable I can use to route by the extension number dialing the shortcode? ie extension 3923 dials *6000 which does Y and extension 3924 dials *6000 which does Y I realize I can achieve this by using user based shorcodes however I want to cut down the ammount of...

thread940-1773357 Continuously getting this come through the alarms on an IPOSE - IVRConfig::GetRecord: Possible Bad PBX Configuration - record len=15775, stream(0xf6e0f520 len=3451), Ignoring 4 bytes - abort loading!| Has anyone seen this one?

IPOSE 10.1 I was of the understanding that if an SCN line fails due to network issues, the 'call initiation timeout' timer is reached, the IP Office will try the alternative routes configured in the ARS. My plan was to use this in the event of network issues, ie SCN is up 1000 dials extension...

Hi, I have followed this guide and managed to create a phone call using TAPI within Excel http://www.ozgrid.com/forum/showthread.php?t=16781 Can someone help take it further, I would like to add a button which would perform a blind transfer to a shortcode when presssed.

Hi, I have followed this guide and managed to create a phone call using TAPI within Excel http://www.ozgrid.com/forum/showthread.php?t=16781 Can someone help take it further, I would like to add a button which would perform a blind transfer when presssed.

Does anyone else have an issue whereby they are seeing the odd call with job code 9 assigned to it? Getting a about 6 per week on a Topic that does not have job code 9 on any topics.

Any way of performing a password reset on the UCM Module without losing all the data? In 9.1 you used to be able to build a recovery disk but I see that has gone now

If an agent takes a call that is recorded at the Topic Level and then is transferred to a 3rd party, a second recording is created in Contact Store. Is there a way of having only 1 recording when this scenario occurs? IPOCC and IPOSE is R10

Hey Guys, I just want to simply set the system up so business hours rings on the default huntgroup and after hours + weekends goes to voicemail. Set it up in the System Call Routing (251) section and seemed to work. HOWEVER, customer reported calls going to the SIP trunks business continuity...

Is the new Avaya Softphone supposed to work on R10 UCM with presence? I can get the softphone users to login but keep getting presence server not available. Have set FQDNs and everything up correctly as I have set this up many times in the past. This concequently means I cannot log the web...

Does anyone know the password to open the ZIP file when creating a customer service package

Have setup the ASBCE according to the documentation, Onex Mobile works fine inside the network. When outside the network, I am getting issues connecting with VoIP mode "Error 2:502" but interestingly I can see all my missed calls, contacts etc. Just no VoIP registration

After following the instructions detailed here - http://marketingtools.avaya.com/knowledgebase/user/ipoffice91en/mergedProjects/ipocc_ccmain/_frame2.html?Configuring_web_access.html I should expect that a webpage should pop or a new tab should be seen in the WebUI under call details. I cannot...

Have noticed that creating attempting to create PLDS template in manager (Tools>Licence Migration) when logged in to a IP500V1 chassis it doesn't work. Nothing mentioned in the manual apart from needs to be R6 and above is it supposed to work?

I have just found that when putting a 9.x dongle into a IP500v2 chassis that I have previously upgraded to R10 - it doesn't work. In the licensing section its says 'licenced to 8.1' which is not the case. If I put the same dongle into a chassis that has not been upgraded it works properly...

Wondering if anyone has had any luck enabling auto-answer via the 46xxsettings file. I have added the below but it doesn't seem to work. I realize I can get it to work via the Internal Auto-Answer/FF button but this is not desirable...

Anyone have any further information on what you can do in this section. Documentation does not exist :(

Almost certainly a stupid question, but is it possible to set user keys on an expansion module (or system wide) to be solid if someone is on the phone/ringing instead of flashing like a xmas tree.