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Does anyone know where i can find this software? i've tried searching the avaya website but it is a fail. I can only find version 9 which doesnt help me right now as the client is only on release 8.1. I have tried the ipoffice info website but the links are dead ends. any thoughts?

Hi, I have been given the glorious opportunity to train a sales person and a copier technician on the basics of the IP Office telephone system.. Training is not my strong point. So my question is where would be a good place to start? I know the best place to start would be telling my boss to...

Hi, Has anyone used a Mitel MiVoice 5312 IP Phone with an Avaya IP Office 500v2 control unit as a 3rd party ip endpoint? Are there any known compatibility issues? I only ask this because we have a client that has about 200 of them in their store room and they want to know if they can use them...

Hi Guys, One of our clients in their brilliance decided to outsource their wireless phone installation to another company and they installed Unidata Incom ICW-1000. We are having compatibility issues (so i thought) but according to the release notes for the Unidata phone it is compatible with...

Hi, This is probably a stupid question but the client is being difficult. They want to check the line status (in service/out of service) with a shortcode. I did say they can use the buttons on the phone but they chose not to go for that option. Basically she just wants to check for dial tone...

Do any of you know if the system keeps a longer audit trail somewhere on the SD card that i can pull off? I know the system gives me the option to view the audit trail but i feel it is a bit limited. Any thoughts? Thanks for the assist in advance.

Has anyone used Zabbix or equivalent in the telecoms environment specifically with IP Office? I'd like to be more proactive in sorting out potential issues arising on our systems before the customer realises/notices that there is an issue. Any feedback/ideas on possible network management...

Hi, Was looking at setting up a basic hosted solution with an avaya server with sip trunks for our smaller 5-15 user clients. Do you think that is a worth while option? My boss is trying to find a cheaper solution (for them) so that we can beat the competition but he wants to stick with the...

Hi All, Anyone had any luck integrating CRM 2013 with the Avaya? All the info we found is very outdated. I know it is not supported anymore from what i read but was just wondering if anyone got it right.

Hi All, Having an issue with 2 branches where they are saying they are having crossed lines on their Switchboard and from what i have seen they are having finger issues when dialling numbers. We have given them training on using the switchboard and the receptionist console but they are old...

Probably a stupid question but i've never had this requested before. I've been working on this for a while now and I am not sure if anyone has had any luck with something similar? I'm using "CSipSimple" on Android and "Bria" on iPhone. I set up a VOIP Proxy on our firewall directing all...

I've been working on this for a while now and I am not sure if anyone has had any luck with something similar? I'm using "CSipSimple" on Android and "Bria" on iPhone. I set up a VOIP Proxy on our firewall directing all traffic on our public IP to the IPO but the requests just timeout. I...

We have recently ported a PRI line across to our SIP service provider along with the DDI's. Their main number runs through one server and their DDI's run through another server. SO... the issue we are having is that there is one SIP account that they have given us registering on their main...