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A customer has 150 9611G phones on Avaya IPO R9.1 in the UK and 5 in New York. The time on manager is pulled from the voicemail pro server. Please could someone let me know if it is possible to get the US time displayed on the handsets in New York? Tia, James http://www.intouchcomms.co.uk...

We are having some trouble getting our Mobile One X app to work. We have followed the website here down to a T; http://www.ipofficeassistance.com/setting-up-one-x-portal-for-the-preferred-mobility-application/ I thought the issue could be down to the subdomains being forwarded on the router...

Please could someone let me know if it is possible to disable the chat feature on Avaya Communicator? Also they are based in the UK with a UK SIP provider but they have a team which solely phones Germany using Avaya Communicator, please could someone let me know the best way for the phone...

I have a UK customer that has a team within their company that calls Germany all day. Is it possible to programme the desktop softphone so that they do not have to enter the 0049 each time they call? If so what is the best way to configure this? Also, staff are abusing the chat feature and...

Please could someone let me know if it is possible to stop the ring ring reminder when someone is on hold on the 5410 handsets? TIA, James Garland Avaya IP Office Engineer http://www.intouchcomms.co.uk and http://www.ipofficestore.co.uk

I am installing a phone system at a restaurant today. They have two analogue lines, one for bookings and one for the office. They have moved from an old Panasonic system where it shows line 1 in use and line 2. They would like to replace the Avaya a= b= c= with bookings and office and show...

I have recently installed UC module on a customers IP500 9.1. Since we have done this some of their 9620 handsets have randomly been rebooting has anyone else experienced this or have any ideas what could be causing this? TIA, James G Avaya IP Office Engineer

A customer has requested that each Ddi needs to overflow to a group after 4 rings and then after a further 4 rings go back to the original voicemail. They have 50 ddis and 10 groups with 5 users in each group. Please could someone explain the best way to do this on IP Office as I have only set...

I am installing a UC Module for One X for the first time tomorrow and have been reading the install notes for 9.1. On the IP Address notes its says there are limitations for LAN2, so I just wanted to check whether the existing set up could cause any problems. The customer uses LAN1 for their...

I have set up the conference phone on an IPO V2 on release 9.1 going out over SIP lines. The Voice quality on all 110 of the Avaya 9611G's and 2 x Dolby Conference phones is fine but the two Avaya B179 conference phones are occasionally having issues. Any idea what might be causing this? All...

I lost a deal today because a competitor told a customer Avaya was bankrupt and having major financial issues. I explained that recently Avaya had applied for chapter 11 bankruptcy protection and tried to put their mind at ease but they were not having any of it and the deal was lost. I only...

We have an Avaya IP Office running on 9.1 with 9611G handsets over SIP. After a period of inactivity the first inbound call to the phone system fails and does not connect and then a second call connects fine. Also on long calls the call drops at around 15 minutes. All the correct settings...

We are having a strange issue with a customers system. If there has not been a call for a while the first call to the system (inbound) does not connect. The person calling in to the system gets a constant ringing but then if they call again it does the usual 6 rings then goes to voicemail. Any...

I am currently working on a quote for a large house. They require wifi handsets as the walls are so thick and there is little CAT5 running through the house. The access points being installed are Luxul. These are not on the list of certified access points which work with Luxul and therefore not...

Please can someone kindly give me an example of how you would configure the ARS to make local calls over SIP without having to enter the 01753 area code. TIA,

Hi, A customer has some 5610 IP handsets which they are trying to call over a VPN from their main office using their 9611G handsets. There is no voice when they try and make a call even an internal call. Please could someone take a look at the attached monitor trace and advise. the...

A customer has replaced their IPO V9 with a new IPO 9.1 when moving offices. All handsets have changed from 5400 series to 9611G. We upgraded the voicemail pro server to 9.1 and now there is no option to forward or rewind on the handset when listening to a voicemail. Please could someone let...

We have just installed 9611G handsets. The customer has complained that when they go to the directory through the directory button and scroll through the contacts there is no soft key button to exit the directory. The only way to do this seems to be to press the picture of the phone on the...

We have been having a nightmare resolving an intermittent SIP issue with a customer which makes many International calls. They have complained of echo, latency, calls not connecting and many calls dropping. We routed calls through a different SIP provider to see if that would resolve the issue...

A customer has just purchased 100 9611G handsets but they hate the default ring tone. They want all handsets to play 'classic tone 1' I found the ring tones section on manager but if I go to the help section it says, 'Ring Tone configuration is only supported on 1400 series and 9500 series...