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Have the 54xx IP phones been discontinued by Mitel? If so, are there any replacements for the SX200 ICP? Thanks

Hi, Does anyone have any experience using the FOPs with the 470? How does it integrate with the 470? Thank you

Installing a MiVoice in a brand new hotel MiVO 400 R6.1 Running SIP Trunks Calls to the MTN are pointed to the auto attendant I've pointed 3 DID's to internal extensions (SMARTDDI(DID) Number with a matching internal number) Calls to each of those DID's ring and are answered by the AA greeting...

Hello, I'm trying to upload a .WAV file to the Wake-up settings of the system. Per the MiVoice Office 400 R6.0 Hospitality PDF, I've renamed the file to wakeup.wav. Each time I try uploading it, I get the message "File to be upload must have the following name: wakeup.wav" Any suggestions...

The phone boots into a menu with two options: 1)MiCloud Connect and 2)MiBorder Gateway. I'm using neither of those services. Per the KB article "6900 Series Sets on the Mitel 470", if the phone is running FW 01.00.01.152 or earlier, I need to upgrade the FW. I go into the phones settings and...

Is there a way to delete a system greeting instead of just recording a new one? Thanks

Is there a way to set up any kind of voicemail notification for a 3rd party analog phone? I'm using an Engenius Durafon that does not have a MWI on the handset. I did figure out that I can send a notification of a new message to another internal call number. The cordless phone extension is...

Can someone provide assistance with how to set up a SIP Proxy Server on a MiVoice office 400? I've never set one up on any phone system before so all help is appreciated. Thanks,

I'd like to figure out how to record greetings for an auto attendant. The instructions in the Mitel KB article don't seem to be working. Per the instructions, you go the User extension of the Auto Attendant you created. Assign it a PIN. Then, from a non guest room phone you dial: #36 XXXX...

In the process of building a MiVoice Office 400 with release 6.0 for a customer in my lab. My only 6873i will not register with the controller. When I plug in the only 6873i to the controller, it appears to boot up correctly. When the menu first displays on the phones screen, I get a message...

All, I'm building a new system for a hotel. All parts are brand new out of the box. The problem is that the controller card will not power up in the AX chassis I ordered with the system. The 24 port ONS and 4x12 combo cards are powering up just fine. I powercycled the chassis several times...

Is there a way to program a call pickup code in the system that will allow other phones, within earshot of the front desk, to answer calls ringing on operator console keys? If someone calls the hotels main number or dials 0 from a phone inside the hotel and the operator console keys ring, I...

Hi, I need the ability to pick up calls ringing on operator console keys from other SIP/analog phones within earshot of the front desk. Is it possible to set up a call pick up code in the 470? The 470 is running release 6.0. Thank you

I’ve got a 3300 customer using a 5320 IP phone. The MWI lamp on the phone keeps blinking even when there are no voice messages in the mailbox. I did a locate feature on the extension and nothing unusual showed up. I had the customer dial the FAC Message Waiting Deactivate to try and clear the...

I've programmed the 0 mailbox with a hunt group pilot number. The hunt group contains two extensions: the console extension and a cordless phone extension. When I call the MTN and reach the auto attendant; I dial 0. The call rings on the console but not the cordless phone. How can I get the...

Is the 6869i SIP phone the only other model, besides the 6973, that operator console functions/features can be assigned to? Thank you

The help or assistant (not sure what it's really called) is not working. When I click on the ? mark at the top of the menu; nothing is happening. Do I need to load the webadmin help somewhere? Thanks

I'm programming a 470 for the first time. It's going... I just plugged in the 6873i SIP terminal and it is not getting an IP from the enabled DHCP server from the communications server. I plug the phone into the PoE switch, it boots up but stops loading at 20% DHCP server first, it hangs for...

I'm unable to upgrade the system software from 3.1 to 5.0 I download the zip file containing the latest software and save it to my desktop. I use the search tool to locate the systems IP address then click configure and am taken to the systems webgui. For the saleschannel, I select other. I...

A hotel customer of mine reports that the 911 emergency notification has stopped working. When someone dials 911, the 5540 console no longer alarms. I've checked the console's COS and confirmed that the emergency options are enabled. I've also got my ARS routes set for Emergency. What could...