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Hi all, I have a customer with multiple UCX 250's R6 all updated, each with an Allstream SIP trunk. Recently they have received complaints that some callers can't navigate the IVR via touchtone. After some experimentation, we found that the problem only occurs when using ATT cell phones(all...

Hi all, I have a customer with two sites, both current UCX 250's, both have a Que setup with 4 or 5 agents each,, all 5010 infinity phones, all in Xstim mode. Each site can monitor the other's que via a wallboard, and there is a sip trunk tying the two systems together. An agent at site A...

Does anyone know how the 'keep alive' feature in Nortel Settings works? I have had some issues with remote 5010 phones disconnecting and reconnecting constantly. Others on the same system have no problems. We've done lots of troubleshooting on the sonic wall, and the remote router to no...

Hi, this one is stumping me. My Customer has a UCX 250 with 4 DSM 16's, T7316e's throughout. Everything has been updated recently as part of solving this problem. The symptoms are that a Que agent receives a call, but several times a day, can not release or hang up. One phone in particular...

Hi, I have a customer with an odd problem. UCX250 updated with infinity 5010's in xstim mode. Their phones were connected on the 2nd lan port on the ucx via a poe switch, but the customer decided to move them to be on the main network . There are only 16 phones, so they did not use a vlan to...

Hi, I have a customer with 5 sites using a UCX250 at each site interconnected over private intranet with SIP trunks. They have a situation where a caller leaves a voice message at site A, and the user needs to forward the message on to site B. I suggested using virtual extensions as a drop...

Hi folks, I need some more brains on this. This is hard to test so I want to make sure I start down the right path. Two sites, both UCX250's . All phones are Nortel. Site 1 has a que with dynamic agents. Site 2 has a receptionist that answers incoming clinic calls. A SIP trunk connects the...

Hi guys, I need some ideas on this. I've got support from the distributor, but I thought I'd try this forum also. I have a customer with a 6 month old UCX250 (recently updated). 3 times in six weeks the UCX has "gone down". The system is set up as a ucx 250 (PRI) and infinity one with...