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  1. fabiopmoura

    Restore factory default the SAL Gateway

    Hello everyone, I need your help to restore the SAL Gateway factory settings on the System Platform Gateway version UI 3.0.1.0.10 Deploiment tipe: SVM. Can someone help me? Some test settings got stuck and I can not remove them, so I need to apply the reset default.
  2. fabiopmoura

    Return Destination - Does't have caller´s number after the agent disconnects the call

    Hi guys, sorry for my english I'm deploying an EP to perform satisfaction research on a client. For this I am using the feature "Return Destination" of the VDN, but after the call is disconnected by the agent the VDN of "Return Destination" does not receive the caller's information "Calling...
  3. fabiopmoura

    intermittent problem in the auto answer of calls

    Guys, I have an intermittent problem in the auto answer of calls in call center. sometimes the calls are ringing at the extension and the agent is required to answer manually. Anyone know what could happen? I'm confirming with the client, but I'm sure he'll be ringing after the...
  4. fabiopmoura

    1608 IP Deskphones divece do not connect in cisco POE 2960 Plus switch

    Hi guys, I'm having a high incidence of problem devices being returned by a client, but when I connected the devices in our lab I realized that the devices work perfectly, when I investigated better, I noticed that the devices suddenly erased or had problems of Strange noises or randomly lit...
  5. fabiopmoura

    Avaya One-X Attendant to two operators and only one number

    Our client has disclosed a number for your customers, but have two receptionists. I can not to make the calls touch same time in both One-x, which is what the customer wants. Our client would be satisfied if we could switch the calls to the two operators. I apologize for my English and I...
  6. fabiopmoura

    ARS table in SIP deskphone

    Hello guys, After I updated the servers of a customer last month, He have trouble making calls to some numbers through the SIP extensions. I realized that SIP devices loading the ARS table of CM when are restarted, the ARS table in CM there similar numbers. Example: Dialed...
  7. fabiopmoura

    SIP call don't work in terminals avaya, but in x-lite yes.

    Hello guys, I'm having trouble performing sip calls on the customer, after much research I suspect it might be the settings "early offer". I installed x-lite on my computer and the connection is completed, but the terminals avaya the connection is not completed (one-X Communicator or 96xx...
  8. fabiopmoura

    Replacing / changing the ip address of the WFO (Workforce Management)

    I need to change the ip of all machines WFO solution, anyone of you can tell me what is the impact?

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