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  • Users: Fonegurl
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  1. Fonegurl

    Some Calls go to RONA After Short Ring Duration

    One of the teams in our call center take calls for approximately 20 different skills. Each skill has 5 RONA rings and each skill also has 3 second automatic ACW. This team is the only one in our center set up this way, and the only team having problems. None of the other teams who use RONA have...
  2. Fonegurl

    Avaya one-X Agent 'error in startup'

    thread690-1687794 We get this message constantly and the fix is always to replace the .xml files. What I want to know is why the .xml files are so vulnerable to any change in the PC. Sometimes it happens after a software push from the network team, sometimes after the PC loses power. There's no...

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