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Hello ... I have the IPO Rls 8.1 and CCR HuntGroup, all the calls is directly rings to this group, after 6 PM all the agents is logged out, I need all the calls after 6 PM to go directly to HuntGroup MailBox. How can I setup this configuration ?? Thanks.

Hi ... I face a Problem with Analog Trunk and VMPro. In Analog Options when set the Trunk Type to Loop Start ICLID, and set the ICR to be answered by VMPro, when calling the number the VMPro disconnect the call, when monitior this case on system status found that the call is still connect to...

Hello ... I have Configure a Module on VMPro for HotLine, Customer hear a message and leave a msg on MailBox. On VMPro : Start Point >> Menu >> Leave Voicemail. On Manager: Hunt Group (666) >> Voicemail On ICR >> VM:HotLine On Hunt Group Voice Recording tab : Record Inbound : On...

Hello all, I have Installed a Contact Store 7.8, when click the radio button of the call I want to play. the audio is retrieved from the server but the audio waveform is not shown in the top of the screen. when I click the play button, nothing action happen. I configure my browser as in the...

Hi ... I have Avaya IPO 8.1, the VMPro answer the calls, when the customer press 0 going to the reception, the reception transfer the caller to the user he want to call, when the user is busy the caller listen to the MOH ( I Program on each user 2 call appearence and on telephony check the...

Hi ... I have Installed Avaya IPO with VMPro. I face the following Problems: when I set the line type (Loop Start), the vmpro answer the call. when I set the line type (Loop Start CLID), the vmpro disconneted the call. (in the SSA, the call is connected to vmpro) I have the following Trial...

Hi ... if I want to generate a report using IPOCCR 24 hours, whats is the correct time to set when generating this report ??? I set 00:00 to 23:59, is this true ??? Thanks

Hi ... I have requested the following trial license to generate it to the SD Card have Essential Edition License because I have an urgent customer and there is a delay in the delivery of our bundle order from destributer. The following is trial licences needed: 1. Preferred Edition: IPO LIC...

Hi ... I have read the following about Media Card Voice Coding Module 32 V2: The IP Office VCM 32 base card provides 32 voice compression channels and occupies 1 slot on the IP500 chassis. It is used for VoIP calls, SIP trunks and IP-based voice networking. This card can be fitted with an...

Hi ... when the voicemail pro open to the caller. the customer hear the following : "your call has been answered by Avaya IPO, Exten. no ... is not available, .... ' I dont need this MSG to hear just what I recorded bascislly " Plz leave a MSG after the tone" is this acceptable ? Thanks

Hi ... I have a Question on IPO. I have IPO Rls.6, the License Installed is Eseential Edition, Preferred Edition, Advanced Edition The Essential Edition is Invalid. I have Installed 2 Combo Card and 2 DS Card, when I connected the phone on the DS cards its working but on Combo card not working...

Hi ... I have setup an IPO Rls 8.1 in Main site and I have many Branches to connects IP Phones inside it. Here is the status: The IP Offfice IP Address is 170.20.0.11 The IP Address in the Branches is starts from IP Adrress 170.20.0.12 to 170.20.0.25 All the sites is pingable to the IPO IP...

Hi ... I have an IP Office 8.1 connected to Cisco Call Manager via SIP Trunk, the problem that is when Avaya users call Cisco Users they can hear the Cisco Userrs, but Cisco users cant hear Avaya Users. Here is the trace from Monitor: 3454335978mS PRN: 3330: Digit Pressed 2 3454335979mS...

Hi ... I have a Customer have an Amplifier Sound System (Paging Speakers), the IPO is Rls 8.1, I dont have any idea how to connect to it ? I need a Help how to do this ? Thanks

Hi ... I have Configured Avaya IPO B179 Conference Phone, the Phone is regestered but the problem is that when I call to the Phone, there is a busy tone, and when I want to ring from the phone the display on the phone appear service unavailable. on the system status the extention is appear with...

Hi ... I have Configured Avaya IPO B179 Conference Phone, the Phone is regestered but the problem is that when I call to the Phone, there is a busy tone, and when I want to ring from the phone the display on the phone appear service unavailable. on the system status the extention is appear...

Hi ... I have an IPO 8.1 and CCR Installed, alll the services on the RCC is Runing, the Problem is thst in the Report tab, the generate reports is in active so i cant configure a report, i try on firefox, when click on the reports tab there is an expexted error occur. whats the problem and How...

Hi ... We have IP office release 8.1.(63) and voice mail pro 8.1.9501.0 with essential, preferred and advanced edition will showed valid on IPO manager. We created a short code to the module using voice mail collect and when dial this shortcode its goes to the destination based on the call...

Hi ... I have a customer have an IPview Softboard stop working. The Real and Historical Time Reporting is working. what is the problem here and how can I resolve this? Thanks

Hi ... I have IP Office 8.1 connected to VMPro 8.1, I've configud a call flow as follow: from 8:00 AM, all incoming calls rings directly to HuntGroupe after 6:00 PM. I programmmed a call flow and recored a message to tell the caller to leave a message (Using Condition) and I configured a...