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Customer of mine reported this issue and I cannot seem to figure out why it's happening, all the settings seem to be in order, any ideas? Customers report: When you call the extension the caller hears "the number you have dialed has not been recognized" however the user claims his phone rings...

Afternoon everyone, I have a job I'm bidding on for installing cabling for Wireless Access Points in a Dev 1 Class 1 environment and I have no idea what considerations I need to be aware of with respect to the need for intrinsically safe cabling/jacks/faceplates/patch cords. The AP's are...

I have a client that currently uses the B179 IP Conference phone but they want to go with a wireless version as they're tripping over the cords all the time. I know Avaya have the B169 but that is Analog which presents a challenge as the location we're installing this in is connected to the main...

Hi There, I have a client looking to be able to have their incoming callers record their name, which will then be announced to the internal users before the call goes live, is this possible?

Good Day Tek-Tips, We have a client on a CICs + Call pilot with analog lines and their AA has an option for Sales, which goes to a sub-menu listing the sales people, when you press one of the options, the call is transferred via Link Transfer to the Sales persons cell phone. The Link Transfer...

Afternoon Tech Tips, For the IM on the One-x Portal applications, is there a way to archive the conversations on the system level so that the individual user would not be able to clear the chat logs?

Morning Tek-Tips, I have recently sold and installed a call recording solution on a BCM 50 r6 and the recordings are very distorted from the users end, the caller end sounds fine. When the users speak softly the distortion does not show up so it looks like a volume issue of some kind. What...

Good Morning Tek-Tips, I hope everyone is keeping well! I have a client on a MICS with PRI and are hoping to be able to transfer a call to outside sales staff with the caller ID of the person who has called in as opposed to the companies caller ID which is what shows now. In my mind Release...

Hey Tech-Tips, We're having some problems getting the voicemail to email to work with one of our IPO 9.0.4 installs. The client is on a UC Module. At this point my tech is thinking that the problem is with a setting on the office 365 side of things. Avaya says it's supported but I'm having...

Good Morning Tech Tips, Hope everyone is keeping well!! We've recently had a couple of our IPO/SIP customers get hacked. Nothing serious in the way of toll fraud as the telco caught it quickly in both cases. The problem we're having is, some of our customer do not want the system behind the...

Good Day Tech Tips, We have a customer on Avaya IP Office 500v2 r9.0 with power user licenses. customer just downloaded the Flare experience app and loves it, but wants to be able to use it from outside of the office. Problem is they don't have a VPN nor an IT company, and as easy as it would...

any idea why the system would reboot in the following scenario, 95xx digital phones, preferred edition w/ UC Mod. customer reported the following: Events occurring at the time of this occasion were: a) Incoming call placed on hold on extension 116 b) Pressed right arrow key on...

Morning Tech Tips, I've run into a problem where a customer is already using port 8080 for an application and they seem reluctant to change it. Is there any way to change port 8080 of the UC module?

Morning Tech Tips, We're in the midst of installing an IP Office with IP Softphones (no desk phones) and we didn't realize one of the employees has Windows 8. Obviously the softphone did not work for us because of Win 8 so I've left him with a temp desk phone. What are my options here, can I...

Hey Tech-Tips, Hope everyone is keeping well. I have a project on the go to introduce a virtual receptionist. Currently we've got all the details and there is just one thing I need to clarify before proceeding with the install. When we press the contact card for any specific user the virtual...

Hey Guys, One of our partners has requested some assistance with configuring a 3rd PRI on a MICS. We've got them on the right software and got everything working but I'm not quite sure how to get all three PRIs to use the same destination code. even if we can just put 2 of the three PRIs in one...

Hey Guys, I've been searching now for quite some time for a go to solution for our smaller clients looking to achieve call reporting and recording. So far my search hasn't bared much fruit in way of cost effectiveness... I'm looking for something I can deploy for between 2-3K and what I'm...

Hey Tek-tips, I have been told by my boss(30+ year nortel tech) that upgrading from BCM50e r1.0 to r6.0 is a lengthy and problematic process. I guess the last two times we tried it the hard drive got corrupted some how and we had to buy a new HDD and start from scratch. Is this a common...

Hey Tek-tips, I have been told by my boss(30+ year nortel tech) that upgrading from BCM50e r1.0 to r6.0 is a lengthy and problematic process. I guess the last two times we tried it the hard drive got corrupted some how and we had to buy a new HDD and start from scratch. Is this a common...

Good Morning Tech-Tips, I have a customer on a CICs call pilot that wants to have 12 remote sales people. The crux of the situation is that they only have 5 analog phone lines and cannot have a line tied up on the call to the remote sales person. I suggested the Link transfer but the sales...