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  • Users: bamamjt
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  1. bamamjt

    Transcoder utlization

    We are having an intermittent issue with outbound calls failing that TAC thinks might have to do with low transcoder resource availability. I've found where I can monitor a count of transcoder usage in RTMT->performance->CallManager->TrascoderResourceActive, but I can't find any information on...
  2. bamamjt

    Call Pilot Building Block Summary Report totals not adding up

    The multimedia report "Building Block Summary Report" displays a count of the number of times each key has been pressed within the block, the number of abandonments, and the total number of accesses. We have an autoattendant block that feeds into a second autoattendant menu block when key 1 is...

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